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For Companies At a Glance
- Tasks: Support customers and stores with watch repairs, providing excellent service and overcoming objections.
- Company: Join Signet Jewelers, a leader in the jewellery industry with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, generous discounts, and a minimum of 22 days holiday per year.
- Why this job: Be part of a dynamic team and make a real impact in customer experiences.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible hours, career progression opportunities, and a supportive work environment.
Overview
Here at Signet we’re seeking an Administrator to join our talented Watch Repairs Team based in our bespoke Repairs Workshop. You will support the smooth, efficient and safe delivery of all watch repair service requests and play a key role in ensuring every repair is processed accurately, every enquiry is handled professionally and every customer receives an exceptional service experience.
Key Responsibilities
- Manage the accurate receipt, logging and allocation of all watch repair jobs.
- Support the effective flow of work through the workshop, ensuring timely processing and dispatch.
- Liaise regularly with store teams and external partners to maintain a high quality, customer centric repair service.
- Communicate directly with customers via phone, email and post to handle enquiries, provide updates and convert repair estimates.
- Translate complex technical information into clear, accessible language for customers and store colleagues.
- Investigate and resolve queries, escalating appropriately and ensuring early, empathetic resolution.
- Order and manage materials required for repairs, working with suppliers and internal functions such as Finance and Logistics.
- Act as a first line escalation point for complaints, using strong communication and problem solving skills to achieve positive outcomes.
About You
- Highly organised with strong administrative skills and attention to detail.
- Confident communicator able to simplify technical terminology for non technical audiences.
- Customer focused, empathetic and solution driven.
- Comfortable working in a fast paced workshop environment with multiple stakeholders.
- Able to manage workload effectively and prioritise tasks to meet service expectations.
- Experience in a repair, service, logistics or customer support environment is beneficial but not essential.
Benefits
- Competitive salary
- Generous discount of up to 30% off our fabulous products from day one.
- An annual enhanced discount to celebrate the day you joined our team.
- Retirement Savings plans which offer flexibility in the way you save for the future.
- Immediate Life Assurance from day one.
- A minimum of 22 days holiday per year which increases after a year’s service.
- Recognised qualifications, study support and structured career progression.
- Health and Wellbeing Scheme.
- Financial Wellbeing scheme.
- Give As You Earn scheme – An easy way to support causes close to your heart.
- Real Rewards – exclusive discounts on groceries, travel and leisure.
Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
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Watch Repairs Administrator employer: Denver Agency
Contact Detail:
Denver Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Watch Repairs Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Signet and their watch brands. This will not only help you answer questions but also show your enthusiasm for the role.
✨Tip Number 2
Practice your persuasive skills! Since overcoming objections is key in this role, try role-playing with a friend or family member. This will help you feel more confident when speaking to customers.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've handled customer queries in the past. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Watch Repairs Administrator
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers! Share any experiences where you've gone the extra mile to provide excellent service, as this is key for the Watch Repairs Administrator role.
Be Clear and Concise: We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Highlight your relevant skills and experiences without fluff – we want to see what makes you a great fit!
Highlight Your IT Skills: Since you'll be using Microsoft Office daily, mention your proficiency with tools like MS Word and Outlook. If you have experience in a fast-paced environment where you had to talk and type simultaneously, definitely include that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Denver Agency
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of watches and the repair process. Familiarise yourself with common customer queries and how to address them. This will show your passion for the role and help you build rapport with the interviewer.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of times when you successfully handled difficult customers or overcame objections. This will demonstrate your ability to thrive in a busy environment.
✨Practice Your Persuasive Techniques
Given that you'll need to persuade customers to go ahead with repairs, practice your persuasive communication skills. Role-play with a friend or family member, focusing on how to handle objections and encourage customers to make decisions. This will help you feel more confident during the interview.
✨Be Ready with Numbers
As you'll be calculating discounts and costs, make sure you're comfortable working with numbers. Brush up on basic maths skills and be prepared to discuss how you would approach pricing and discounts during the interview. This will show that you're detail-oriented and capable of handling the responsibilities of the role.
