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- Tasks: Lead ticketing and guest engagement for Premier League and UEFA Champions League events.
- Company: Join a dynamic team in the heart of global sports hospitality.
- Benefits: Competitive salary, exciting projects, and opportunities for professional growth.
- Why this job: Be part of creating unforgettable experiences for sports fans worldwide.
- Qualifications: Experience in event operations and strong organisational skills required.
- Other info: Collaborative environment with a focus on passion for sports and events.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced and detail-oriented Client Manager to lead the delivery of Premier League and UEFA Champions League partner right activations, with a focus on Ticketing and Guest Engagement, across two of our largest client accounts. This role will lead on all season ticketing and guest engagement management whilst providing oversight and guidance to our junior staff and support to the Client Director. The Manager will work closely with senior stakeholders within the business and client teams as well as manage supplier relationships and all formal internal company processes.
Season Ticketing Management
- Manage the allocation, tracking, and reporting of all ticketing and hospitality assets across the UEFA UCL and Premier League season.
- Administer ticket requests, approvals, and distributions using digital systems and internal workflows.
- Maintain accurate data records and produce regular reporting on ticket utilisation and performance.
- Use the Guest Management System (GMS) to support season ticketing operations, guest registrations, onsite delivery preparation, and real-time programme visibility.
Event Operations & Guest Programme Delivery
- Support the Client Director with the operational planning and delivery of guest programmes for the UEFA men’s final.
- Coordinate accommodation, transport, and matchday logistics to help deliver a seamless guest journey.
- Assist with onsite guest services, working closely with venues, hospitality teams, and operational partners.
- Ensure all guest-facing elements are prepared and executed to premium standards in line with client expectations.
Stakeholder & Rights Holder Collaboration
- Act as the main day-to-day contact for the client on all ticketing and hospitality operations.
- Build strong operational relationships with UEFA, UEFA-appointed agencies, and Premier League football clubs, ensuring smooth rights delivery and aligned event planning.
- Work closely with agencies, suppliers, and venue partners to ensure coordinated and consistent execution across all touchpoints.
Project Management & Reporting
- Support the team in developing and maintaining project plans, operational timelines, and documentation across all events.
- Ensure project tools and trackers are regularly updated and accurate throughout the season.
- Assist with budget tracking, financial reconciliation, and coordination of vendor payments.
- Support vendor contracting processes, including gathering documentation, tracking deliverables, and liaising with procurement where required.
- Contribute to regular status updates and assist in preparing post-event reports and evaluations.
Essential Experience
- Proven experience in event operations, ticketing management, or hospitality delivery, ideally within sports sponsorship or live events.
- Strong understanding of guest logistics, including accommodation, transport, and onsite delivery.
- Excellent organisational and project management skills with a sharp eye for detail.
- Confident communicator, capable of managing senior stakeholders and rightsholder relationships.
- Ability to work under pressure and manage multiple workstreams across concurrent events.
Preferred Experience
- Experience working with global sponsorship programmes or major sporting or entertainment rights holder.
- Familiarity with digital ticketing systems, CRM tools, and event management platforms.
- Passion for event experiences.
This is a rare opportunity to work on the delivery of one of the most prestigious ticketing and hospitality programmes in global sport. You’ll join a passionate, collaborative team and help create unforgettable experiences across Premier League and UEFA Champions League fixtures.
Manager, Hospitality & Events in Westminster employer: Dentsu
Contact Detail:
Dentsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Hospitality & Events in Westminster
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Show Off Your Skills
When you get the chance to meet potential employers, make sure to highlight your experience in event operations and ticketing management. Share specific examples of how you've successfully managed guest logistics or delivered exceptional hospitality experiences. Let your passion shine through!
✨Follow Up After Interviews
After an interview, don’t just sit back and wait! Send a quick thank-you email to express your appreciation for the opportunity and reiterate your enthusiasm for the role. It’s a simple gesture that can set you apart from other candidates.
✨Apply Through Our Website
If you see a role that excites you, apply directly through our website! This not only shows your interest but also helps us keep track of your application. Plus, it’s the best way to ensure your CV lands in the right hands.
We think you need these skills to ace Manager, Hospitality & Events in Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your event operations and ticketing management experience, as well as any relevant projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and events, and how your background aligns with our needs. Be sure to mention specific experiences that demonstrate your ability to manage guest logistics and stakeholder relationships.
Show Off Your Organisational Skills: In your application, give examples of how you've successfully managed multiple projects or events at once. We love candidates who can juggle tasks while keeping an eye on the details, so don’t hold back on showcasing your organisational prowess!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, we can't wait to hear from you!
How to prepare for a job interview at Dentsu
✨Know Your Stuff
Make sure you thoroughly understand the role of a Client Manager in hospitality and events. Familiarise yourself with ticketing processes, guest engagement strategies, and the specifics of Premier League and UEFA Champions League operations. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Experience
Prepare to discuss your previous experience in event operations and ticketing management. Have specific examples ready that highlight your organisational skills, attention to detail, and ability to manage multiple projects. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Engage with Stakeholders
Since the role involves working closely with senior stakeholders, be ready to talk about how you've successfully built relationships in past roles. Share examples of how you’ve managed client expectations and collaborated with various teams to deliver successful events. This will show that you can navigate the complexities of stakeholder management.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the company’s approach to guest engagement or how they measure the success of their ticketing strategies. This not only shows your enthusiasm for the role but also your strategic thinking and desire to contribute meaningfully to the team.
