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- Tasks: Lead customer strategy programmes and manage key client relationships.
- Company: Join Dentsu, a global leader in integrated growth and transformation.
- Benefits: Enjoy flexible working, 29+ days leave, and access to career development resources.
- Why this job: Be part of a diverse team driving sustainable growth and innovation.
- Qualifications: 8-10 years in customer strategy with strong leadership and storytelling skills.
- Other info: Open to diverse applicants; flexible working arrangements available.
The predicted salary is between 72000 - 108000 £ per year.
Job Description:
Dentsu is an integrated growth and transformation partner to the world’s leading organizations, present in over 145 countries and regions. Dentsu delivers end-to-end experience transformation by integrating its services across Media, CXM and Creative, while its business transformation mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.
This role sits within dentsu UK&I’s Business Transformation (BX) practice. BX exists to propel growth for brands and businesses and sits at the intersection of consulting and creativity. BX combines dentsu’s unique data and technology-driven creativity with management consulting rigour and human-centric design to drive sustainable growth and prepare organisations for the future.
At a time of rapid global change and increasingly urgent challenges, BX offers a fresh, future-focused approach to sustainable growth. By leveraging the Japanese philosophy of Sanpo Yoshi – success through responsibility – BX delivers actionable strategies that create long-term positive impact for business, people, and society.
BX’s end-to-end expertise spans three key areas:
Business Strategy – Defining where to play and how to win. Identifying new paths to uncommon growth, pivoting business models and driving customer led innovation to create competitive advantage.
Change & Transformation – Designing and executing future-ready operating models and change strategies.
Customer Strategy – Designing end-to-end strategies that align customer needs with business goals to drive value, loyalty, and growth.
As aSenior Director, Customer Strategy you will be responsible for the delivery of customer strategy programmes of work,contribute to our sales pipeline, work with teams to further develop and refine out service set and IP, and play an active role in people development.
Responsibilities
Professional Skills
A few of the benefits
You\’ll have a great compensation package, private health & dental insurance, corporate discounts and career development through Dentsu University, and free access to LinkedIn learning
29+ days of annual leave (25 days of regular holidays, birthdays off and 3 additional wellness days)
We also offer the opportunity to volunteer for up to 2 days per year and tend to close down the agency between Christmas and New Years
You\’ll have a hybrid working schedule, with flexible start/end hours
Inclusion and Diversity
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.
We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams
#LI-DNI
Senior Director - Customer Strategy employer: Dentsu
Contact Detail:
Dentsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director - Customer Strategy
✨Tip Number 1
Network with professionals in the customer strategy field, especially those who have experience at Dentsu or similar agencies. Attend industry events and engage on platforms like LinkedIn to build connections that could provide insights or referrals.
✨Tip Number 2
Familiarise yourself with Dentsu's unique approach to customer strategy and business transformation. Understanding their philosophy of Sanpo Yoshi can help you align your discussions and demonstrate how your values match theirs during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully led customer strategy initiatives. Highlight your ability to drive growth and innovation, as these are key aspects of the role.
✨Tip Number 4
Stay updated on the latest trends in customer experience and loyalty strategies. Being knowledgeable about current market dynamics will not only enhance your conversations but also show your commitment to continuous learning and improvement.
We think you need these skills to ace Senior Director - Customer Strategy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer strategy and strategic planning. Use specific examples that demonstrate your ability to lead programmes, manage client relationships, and drive innovation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer strategy and how your background aligns with the role. Mention your experience in mentoring teams and your approach to building customer loyalty, as these are key aspects of the position.
Showcase Your Storytelling Skills: Since effective storytelling is crucial for this role, include examples in your application that illustrate how you've successfully presented complex strategies and connected insights to actionable plans.
Highlight Your Data-Driven Approach: Emphasise your experience in using data to inform customer strategies. Provide examples of how you've quantified opportunities for growth and optimised marketing effectiveness based on data insights.
How to prepare for a job interview at Dentsu
✨Showcase Your Strategic Thinking
As a Senior Director in Customer Strategy, it's crucial to demonstrate your ability to think strategically. Prepare examples of how you've defined customer strategies that align with business goals and led to measurable growth. Be ready to discuss specific projects where your strategic insights made a significant impact.
✨Highlight Your Leadership Experience
This role requires managing high-performing teams, so be sure to share your leadership experiences. Discuss how you've mentored junior team members and contributed to their development. Highlight any successful initiatives you've led that showcase your ability to inspire and drive results within a team.
✨Prepare for Data-Driven Discussions
Given the emphasis on using data to drive customer strategy, come prepared to discuss how you've leveraged data in past roles. Be ready to explain how you quantified opportunities for growth and optimised marketing effectiveness based on data insights. This will show your analytical skills and understanding of customer behaviour.
✨Demonstrate Your Innovative Mindset
Dentsu values innovation, so be prepared to discuss how you've driven innovation in your previous roles. Share examples of new strategic service offerings you've developed or how you've challenged conventional views to create compelling customer experiences. This will highlight your ability to think outside the box and contribute to the company's growth.
