b Overview /b p As Senior Director, you drive customer-led growth for major client engagements within Merkle’s BX practice. You own strategic direction, nurture senior client partnerships, and lead cross-disciplinary teams across CRM, customer experience, and operating-model transformation. You shape propositions, win work, and contribute to thought leadership, helping clients achieve measurable growth and loyalty. This role offers high-impact work at a leading, data-driven consultancy with a strong, collaborative culture. /p b Pay / Benefits /b ul li Private Medical Insurance /li li 24/7 Virtual GP /li li generous sick-pay policy /li li wellbeing days /li li volunteering time /li li flexible bank-holiday swaps /li /ul b Responsibilities /b ul li Own the strategic direction and delivery of significant client engagements across two business pieces /li li Build and sustain senior client relationships to deepen partnerships /li li Lead customer and business strategy work spanning CRM, customer experience, operating models and transformation /li li Shape, pitch and win new work in collaboration with the wider organisation /li li Direct multidisciplinary teams with clear strategic guidance and quality delivery /li li Contribute to practice growth through proposition development, client workshops, and thought leadership /li /ul b Key requirements /b ul li Significant experience in customer and business strategy, ideally in a leading consultancy or transformation environment /li li Proven track record as senior strategic lead for complex, high-value engagements /li li Experience of pitching, winning, and expanding client work through senior relationships /li li Broad understanding of CRM and customer experience and their link to operating-model transformation /li li Confident, engaging communication skills, including facilitating senior workshops and presenting complex ideas /li li Collaborative, “we rather than me” leadership style with ability to bring others along /li /ul ul li Collaborative leadership /li li Stakeholder management /li li Mentorship and knowledge sharing /li li CRM /li li Customer experience (CX) /li li Operating-model transformation /li /ul
Senior Director, Business Transformation employer: Dentsu
Dentsu Sports International is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the global sports industry. With a strong commitment to diversity and inclusion, employees are empowered to bring their authentic selves to work while enjoying flexible working arrangements. The company provides ample opportunities for professional growth and development, making it an ideal place for those looking to make a meaningful impact in commercial sales across EMEA.
