Head of Social in Manchester

Dentsu Creative is a global creative agency network built to unlock exponential growth for clients through Transformative Creativity — a unifying force that drives innovation across people, businesses, and society. Launched in June 2022, it operates in over 145 countries and is fully integrated with dentsu’s Media and CXM capabilities to deliver seamless, end-to-end solutions worldwide. Guided by the philosophy of “Building Brands for What’s Next,” Dentsu Creative empowers brands to navigate current challenges and prepare for future opportunities, crafting resilient, forward-thinking strategies that thrive in an ever-evolving world.

As the Head of Social in the UK, you will act as the senior figurehead and capability lead for social across Dentsu Creative UK. You will be responsible for refining and operationalising dentsu’s social and influencer proposition, leading teams across Manchester and London and being a senior point of contact for social clients, platform partners and senior stakeholders. You will combine deep social expertise with a genuine curiosity for future innovation and thinking with a view to challenging and inspiring teams on what’s next in social. With strong commercial leadership you will oversee the commercial management, drive client growth, maximise efficiency and effectiveness alongside driving new business opportunities. You will play a key role in winning, securing and embedding new clients, while ensuring existing partnerships continue to grow and evolve. As a proven leader, you will coach and mentor an incredibly talented social and influencer team ensuring they are inspired and primed to do their best work in a supportive environment.

Operating across both B2B and B2C environments, you understand the value of brand but have the vision to reimagine how brands are built in new ways in social and that strategic lens enables you to view social as a core driver of business outcomes for clients.

What you'll do

• Act as the senior social lead and key point of contact for Dentsu Creative UK, optimising approach and setting the direction for social across the business.
• Lead and grow the social offering, ensuring strong social expertise, innovation and thought leadership across platforms, formats and emerging trends.
• Drive new business activity, leading pitches, building propositions and identifying opportunities to grow revenue through social.
• Secure and embed new clients, ensuring strong onboarding, relationship building and long-term partnership development.
• Own and oversee social commercials, ensuring work is delivered profitably and supports broader business growth targets.
• Lead senior client relationships, with proven ability to manage complex, multi-stakeholder accounts across both B2B and B2C sectors.
• Partner closely with strategy, creative, media and CXM teams to deliver integrated, best-in-class social solutions.
• Collaborate with global markets to scale best practices, standardise approaches and enhance Dentsu Creative’s social product.
• Champion innovation, ensuring Dentsu Creative remains at the forefront of social, culture and platform evolution.

How you'll succeed

• Optimising current growth by becoming quickly a trusted senior figure on social with all stakeholders.
• Delivering innovative work that works, that is recognised by the industry and clients.
• Securing new business through successful pitches and increasing the number of new clients.
• Growing the agency's market share in the social media space.
• Streamlining processes to enhance productivity and reduce costs without compromising quality.
• Representing the agency at industry panels, conferences, and events, effectively communicating the agency’s social media point of view.
• Building a credible profile among senior clients and industry peers.
• Maintaining strong team retention rates through successful management of the team.
• Creating a cohesive global network of social leads that shares best practices and raises the quality of work across regions.

What you'll bring

• Deep proven social expertise, with a strong understanding of platforms, content, community, paid social and measurement.
• Demonstrated experience driving innovation in social, translating trends and cultural insight into impactful client solutions.
• Strong commercial acumen, with experience owning or contributing to social commercials, revenue growth and profitability.
• Proven track record in new business, including pitching, winning and growing client relationships.
• Experience in securing and embedding new clients, building trust quickly and establishing long-term partnerships.
• Ability to lead and manage complex client environments, with multiple stakeholders and integrated teams.
• Experience working across both B2B and B2C clients, understanding the nuances of each.
• Strong leadership and collaboration skills, with the ability to influence senior stakeholders internally and externally.
• Experience leading a multi-discipline team with strong people skills to ensure the team continues to prosper and grow.
• Experience running reactive social accounts at scale.
• Excellent strategic and creative thinking abilities.
• Exceptional communication and presentation skills, with the credibility to represent the company at industry panels and events.

Joining Dentsu Creative, you will be part of a creative network, delivering ideas at the intersection of brand, culture, and commerce. In an age when brands are built and grown in altogether new ways we espouse humility alongside practical flexible problem solving. On your journey you will partner with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behaviour. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless.

This is a permanent role. The team is based in our Manchester office but the team operates across Manchester and London so travel is expected. The team are in the Manchester office on a Monday and Tuesday. As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion & Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work. We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.