Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead ticketing and guest engagement for Premier League and UEFA Champions League events.
- Company: Join a dynamic team in the heart of sports hospitality.
- Benefits: Competitive salary, career growth, and the chance to work on prestigious events.
- Why this job: Be part of creating unforgettable experiences in global sports.
- Qualifications: Experience in event operations and strong organisational skills required.
- Other info: Work in a collaborative environment with passionate colleagues.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced and detail-oriented Client Manager to lead the delivery of Premier League and UEFA Champions League partner right activations, with a focus on Ticketing and Guest Engagement, across two of our largest client accounts. This role will lead on all season ticketing and guest engagement management whilst providing oversight and guidance to our junior staff and support to the Client Director. The Manager will work closely with senior stakeholders within the business and client teams as well as manage supplier relationships and all formal internal company processes.
Key Responsibilities
- Season Ticketing Management: Manage the allocation, tracking, and reporting of all ticketing and hospitality assets across the UEFA UCL and Premier League season. Administer ticket requests, approvals, and distributions using digital systems and internal workflows. Maintain accurate data records and produce regular reporting on ticket utilisation and performance. Use the Guest Management System (GMS) to support season ticketing operations, guest registrations, onsite delivery preparation, and real-time programme visibility.
- Event Operations & Guest Programme Delivery: Support the Client Director with the operational planning and delivery of guest programmes for the UEFA men’s final. Coordinate accommodation, transport, and matchday logistics to help deliver a seamless guest journey. Assist with onsite guest services, working closely with venues, hospitality teams, and operational partners. Ensure all guest-facing elements are prepared and executed to premium standards in line with client expectations.
- Stakeholder & Rights Holder Collaboration: Act as the main day-to-day contact for the client on all ticketing and hospitality operations. Build strong operational relationships with UEFA, UEFA-appointed agencies, and Premier League football clubs, ensuring smooth rights delivery and aligned event planning. Work closely with agencies, suppliers, and venue partners to ensure coordinated and consistent execution across all touchpoints.
- Project Management & Reporting: Support the team in developing and maintaining project plans, operational timelines, and documentation across all events. Ensure project tools and trackers are regularly updated and accurate throughout the season. Assist with budget tracking, financial reconciliation, and coordination of vendor payments. Support vendor contracting processes, including gathering documentation, tracking deliverables, and liaising with procurement where required. Contribute to regular status updates and assist in preparing post-event reports and evaluations.
Qualifications + Skills
Essential Experience: Proven experience in event operations, ticketing management, or hospitality delivery, ideally within sports sponsorship or live events. Strong understanding of guest logistics, including accommodation, transport, and onsite delivery. Excellent organisational and project management skills with a sharp eye for detail. Confident communicator, capable of managing senior stakeholders and rightsholder relationships. Ability to work under pressure and manage multiple workstreams across concurrent events.
Preferred Experience: Experience working with global sponsorship programmes or major sporting or entertainment rights holder. Familiarity with digital ticketing systems, CRM tools, and event management platforms. Passion for event experiences.
Why Join Us? This is a rare opportunity to work on the delivery of one of the most prestigious ticketing and hospitality programmes in global sport. You’ll join a passionate, collaborative team and help create unforgettable experiences across Premier League and UEFA Champions League fixtures.
Location: London
Brand: Mktg Sports
Time Type: Full time
Contract Type: Permanent
Manager, Hospitality & Events employer: Dentsu
Contact Detail:
Dentsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Hospitality & Events
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience in event operations and ticketing management. Share specific examples of how you've successfully managed guest logistics or delivered exceptional hospitality experiences. Let your passion shine through!
✨Follow Up Like a Boss
After any interviews or networking chats, send a quick follow-up message to thank them for their time. This not only shows your appreciation but also keeps you fresh in their minds. A little gratitude goes a long way in making a lasting impression!
✨Apply Through Our Website
Don’t forget to check out our website for the latest job openings! Applying directly through our site can give you an edge, as it shows your genuine interest in joining our team. Plus, we love seeing familiar names pop up in our applications!
We think you need these skills to ace Manager, Hospitality & Events
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Manager, Hospitality & Events. Highlight your experience in event operations and ticketing management, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about sports sponsorship and how your background makes you the perfect fit for our team. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills: As a Client Manager, strong communication is key. In your application, give examples of how you've successfully managed relationships with stakeholders or clients in the past. We want to see your confidence and ability to connect with others!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Dentsu
✨Know Your Ticketing Inside Out
Make sure you’re well-versed in ticketing management and guest engagement processes. Familiarise yourself with digital systems and workflows mentioned in the job description, as this will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Event Management Skills
Prepare examples of past experiences where you successfully managed events or guest programmes. Highlight your organisational skills and attention to detail, especially in high-pressure situations, as these are crucial for the role.
✨Build Rapport with Stakeholders
Demonstrate your ability to communicate effectively with senior stakeholders and rightsholders. Think of ways to illustrate how you’ve built strong relationships in previous roles, as this will be key in managing client expectations.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in real-time scenarios. Prepare to discuss how you would handle challenges related to ticket allocation or guest logistics, showcasing your critical thinking and adaptability.
