Manager - Business Transformation in London

Our dentsu Business Transformation (BX) practice in the UK & I exists to propel growth for brands and businesses and sits at the intersection of consulting and creativity. BX combines dentsu's unique data and technology-driven creativity with management consulting rigour and human-centric design to drive sustainable growth and prepare organisations for the future.

Born in Japan and launched in the UK & I in Q4 2024, BX represents a significant milestone in dentsu's strategic vision to become the world's leading integrated growth partner. With a 400-strong global community of business transformation experts, BX is already delivering impactful solutions for some of the world's most iconic brands across telecommunications, financial services, FMCG, and retail.

BX supports brands in achieving transformational outcomes, including revenue diversification through new business models; product and service innovation that meets current and future customer needs; organisational redesign to ensure adaptability in today's dynamic economic environment; cultural and change management programs to drive adoption of new tools and processes. BX leverages emerging technologies, including AI, to unlock new growth opportunities and deliver intelligence-driven strategies that transform businesses.

At a time of rapid global change and increasingly urgent challenges, BX offers a fresh, future-focused approach to sustainable growth. By leveraging the Japanese philosophy of Sanpo Yoshi - success through responsibility - BX delivers actionable strategies that create long‑term positive impact for business, people, and society.

BX's end-to-end expertise spans three key areas:

• Business Strategy – Defining where to play and how to win. Identifying new paths to growth, pivoting business models and driving customer‑led innovation to create competitive advantage.
• Business Transformation & Change – Designing and executing future‑ready operating models and change strategies.
• Customer Strategy – Designing end‑to‑end strategies that align customer needs with business goals to drive value, loyalty, and growth.

As a Manager, Business Transformation you will be a self‑starter with developing experience across strategy, transformation, and change. You will be eager to take on a wider range of responsibilities and aspire to be an advisor to business leaders. You will have strong analytical, research and presentation development skills (both written and spoken) and a highly proactive attitude. This position will provide an ambitious, team player the opportunity to develop within a cutting‑edge area of consulting.

Responsibilities

• Be focused on high quality delivery on workstreams across Business Strategy, Marketing, Sales, and Service Transformation, and Change Management.
• Develop and manage your client and internal relationships, ensuring high‑quality project delivery (target 85% utilisation).
• Take initiative to develop areas of expertise in your area(s) of interest, and actively contribute to the knowledge base.
• Act as a role model; and be regularly sought out after for views by peers and the wider team.
• Contribute to a positive, diverse working environment that fosters high‑quality output and coaching others on the value of collaborative working.
• Identify opportunities, collaborate with data and technology teams to translate and advise on how AI can enable business transformation, improve customer experience and drive operational efficiency.
• Stay informed on emerging trends and innovative technology and their implications for business models, ensuring recommendations are future‑facing.

Professional Skills

• 3–5 years of consulting experience at a leading strategy house or consulting firm.
• An emerging specialism in one or multiple areas of Business Strategy, Marketing, Sales, and Service Transformation, or Change Management.
• Ability to challenge conventional views and present ideas persuasively to gain buy‑in.
• Able to draw critical human and cultural insights from data and observation.
• Able to translate strategy and strategic thinking into executable solutions.
• Strong business acumen and critical thinking skills.
• Strong interpersonal and communication skills, both written and verbal.
• A strong collaborator who can coordinate and influence a collective team‑based client relationship across complex matrix structures, both internally and externally, and manage significant stakeholders and key industry relationships.
• Confident building relationships and presenting to C‑suite clients.
• International mindset with experience working across multinational brands in a matrix organisation.
• Understanding of innovative technology concepts and applications in business context, and the ability to articulate the value of solutions to senior stakeholders and integrate into transformation roadmaps.
• Experience working with cross‑functional teams to align innovation initiatives with strategic objectives.

What We Offer

This is a permanent role. The team is based in our London office but operates under hybrid working arrangements. As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work. We recognise the importance of work‑life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.