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- Tasks: Lead the Front of House team, ensuring exceptional service and a welcoming environment.
- Company: Dentsu is a global leader in integrated growth solutions, transforming experiences for clients worldwide.
- Benefits: Enjoy a competitive salary, tailored benefits, and flexible working options.
- Why this job: Be the face of Dentsu, inspiring a team while enhancing client experiences in a dynamic setting.
- Qualifications: Management experience in hospitality or front of house, strong leadership, and customer service skills required.
- Other info: Join a diverse and inclusive culture that values innovation and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Description:
Introduction
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.
We’re hiring a Front of House Manager to work from our office in London.
Role Purpose
We are looking for an inspirational leader to become a vital part of our Front of House & Facilities team supporting and enhancing our employee and client experience in our UK Head Office.
As a senior ambassador for dentsu, our Front of House Manager is the face and voice of our business and will lead by example, demonstrating the highest levels of service. Playing an integral role ensuring our business remains connected and visitors are looked after pleasantly and efficiently ensuring an exceptional experience every time.
The role has full responsibility for the Front of House, hospitality, and client meeting room areas in our Head Office. Managing a highly skilled & collaborative team ensuring the team is consistently delivering exceptional service whilst using innovation to proactively multi-task in a fast paced, evolving, and exciting environment. They must be energetic, demonstrate a willingness to help, and have a positive can-do attitude with a focus on a seamless client journey within our facilities.
Key Responsibilities
People
Front of House services
Skills/Qualifications
What we offer
Inclusion and Diversity
Our diverse and inclusive culture enables our employees to bring their best selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.
We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
Front of House Manager employer: Dentsu
Contact Detail:
Dentsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with Dentsu's values and mission. As a Front of House Manager, you'll be the face of the company, so understanding their culture and how they deliver exceptional service will help you align your approach during interviews.
✨Tip Number 2
Network with current or former employees of Dentsu. Engaging with them can provide insights into the company’s work environment and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your leadership skills. Think of specific examples where you've successfully managed a team or improved customer service. Being able to articulate these experiences will demonstrate your capability to inspire and lead the Front of House team.
✨Tip Number 4
Research the latest trends in hospitality and front of house management. Showing that you're up-to-date with industry standards and innovations can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front of house management, hospitality, or customer service. Use specific examples that demonstrate your leadership skills and ability to inspire a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention how your background aligns with Dentsu's values and the role's responsibilities, particularly in leading a team and enhancing client experiences.
Highlight Relevant Skills: In your application, emphasise your strong customer service skills, attention to detail, and experience managing budgets and KPIs. These are crucial for the Front of House Manager position.
Showcase Your Leadership Experience: Provide examples of how you've successfully led teams in previous roles. Discuss your approach to mentoring and developing team members, as well as any experience you have with performance management.
How to prepare for a job interview at Dentsu
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've inspired and motivated your team in the past. Highlight any specific achievements that demonstrate your ability to manage and develop talent.
✨Demonstrate Exceptional Customer Service
This role is all about creating a seamless client journey. Be ready to share experiences where you went above and beyond for clients or guests. Discuss how you handle difficult situations and ensure a positive experience for everyone.
✨Know the Company and Its Values
Research Dentsu and understand its mission and values. Be prepared to explain how your personal values align with theirs and how you can contribute to their goals. This shows genuine interest and helps you stand out as a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life scenarios. Think of examples from your previous roles where you successfully managed challenges, particularly in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
