At a Glance
- Tasks: Lead digital operations for global clients, ensuring excellence in implementation and data governance.
- Company: Join Dentsu, a global leader in integrated growth and transformation.
- Benefits: Enjoy a competitive salary, tailored benefits, and hybrid working arrangements.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make an impact by optimising digital media operations for prestigious global brands.
- Qualifications: Experience in digital media operations and strong communication skills required.
The predicted salary is between 55000 - 65000 € per year.
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end‑to‑end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.
Purpose of the Role
As Digital Operations Manager you’ll join our Global Data, Tech & Operations Services team working with some of our most prestigious clients. You’ll lead excellence in many aspects of digital operations, such as implementation, remediation and data governance processes, global taxonomy and quality control, bridging the gap between planning and operational/implementation teams across key global clients. You’ll serve as a technical ambassador offering solutions and ways of working around systems, process improvements, training and the support of improving workflows whilst ensuring that digital media operations workflows are strictly documented, monitored, and maintained in line with client’s data strategy.
Key Responsibilities
- Work with both global and local Dentsu teams to develop consistent best practice operational processes (strong data foundations).
- Support in the rollout and adoption of best practice processes to help drive high‑quality, well‑executed client deliverables across the digital media landscape.
- Closely align digital media operations workflows with the insights objectives and reporting for global clients’ businesses.
- Writing of ‘playbooks’ for clients and internal teams to instruct on processes.
- Ensure that platforms and platform configurations are strictly documented, their health is monitored, and that their operability is maintained at exceptional levels in collaboration with dentsu’s offshore digital operations team.
- Ensure that our digital media platforms are configured to deliver correct & appropriate data that supports these reporting & insight goals.
Qualifications + Skills
- Extensive Digital Media Operations experience gained within agencies, digital platforms, or possibly programmatic networks.
- A strong working understanding and recent use of digital media platforms including Google Marketing Platform, Ad servers, DSPs, Ad verification platforms, Web analytics tools, Creative management platforms, DCO and DMPs/audience management.
- Experienced in technical execution and issue resolution and supporting and leading the identification, formation and deployment of new processes for global teams.
- Ability to clearly understand client objectives and how to map these across digital media platform and operations configurations & workflows.
- A highly motivated and well‑organised self‑starter with the ability to manage own workload to meet tight deadlines, be analytical, articulate and possess excellent attention to detail and demonstrate professionalism.
- Great communication skills with the ability to maintain and develop relationships internally and externally from all regions and markets with the ability to clearly articulate an operations & technology narrative in client‑friendly terms.
What We Offer
This is a permanent role. The team is based in our London office but operates under hybrid working arrangements. The team are currently in the office twice a week. As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.
Inclusion and Diversity
At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work. We recognise the importance of work‑life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.
Location: London
Brand: Global Amplifi
Time Type: Full time
Contract Type: Permanent
Digital Operations Manager – Global Clients employer: Dentsu
Dentsu is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the opportunity to thrive in a hybrid working environment from our London office. With a strong focus on professional development and a tailored benefits package, we empower our team members to achieve their career goals while contributing to innovative solutions for prestigious global clients. Our commitment to diversity and work-life balance ensures that every individual feels valued and supported, making Dentsu a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Operations Manager – Global Clients
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Dentsu. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Dentsu's projects and values. Show them you’re not just another candidate but someone who truly gets their mission.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 4
Don’t forget to follow up! A quick thank-you email after your interview can leave a lasting impression. It shows you're keen and professional, which is always a plus!
We think you need these skills to ace Digital Operations Manager – Global Clients
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in digital media operations. We want to see how your skills align with the role of Digital Operations Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Technical Skills:Since this role involves a lot of technical execution, be sure to mention your familiarity with platforms like Google Marketing Platform and DSPs. We love seeing candidates who can clearly articulate their technical expertise and how it relates to the job.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if necessary to make your experience easy to read!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dentsu
✨Know Your Digital Media Platforms
Make sure you brush up on your knowledge of digital media platforms like Google Marketing Platform and DSPs. Be ready to discuss how you've used these tools in past roles, as this will show your technical expertise and understanding of the industry.
✨Demonstrate Process Improvement Skills
Prepare examples of how you've identified and implemented process improvements in previous positions. Dentsu values efficiency, so showcasing your ability to streamline operations will set you apart from other candidates.
✨Articulate Client Objectives Clearly
Practice explaining how you can align digital media operations with client objectives. Use specific examples to illustrate your understanding of client needs and how you can translate those into actionable workflows.
✨Showcase Your Communication Skills
Since this role involves collaboration with global teams, be ready to demonstrate your communication skills. Think of instances where you've successfully built relationships or communicated complex ideas in a client-friendly manner.
