At a Glance
- Tasks: Lead strategic direction for high-value client accounts and drive commercial growth.
- Company: Join a dynamic team at dentsu, a leader in digital transformation.
- Benefits: Enjoy a competitive salary, tailored benefits, and flexible hybrid working.
- Other info: Embrace diversity and innovation in a collaborative work environment.
- Why this job: Shape client success strategies and make a real impact in the Financial Services sector.
- Qualifications: Experience in senior account leadership and strong relationship-building skills required.
The predicted salary is between 70000 - 90000 £ per year.
As Client Partner, you will provide strategic leadership across a portfolio of high‑value, complex client accounts. You will shape long‑term client success strategy, lead senior‑level relationships, and drive commercial growth while ensuring excellence in delivery and operational performance. This role elevates dentsu's position as a trusted strategic partner by guiding and influencing cross‑functional teams and proactively identifying opportunities to deepen engagement, expand the value we add, and drive growth.
Responsibilities
- Lead strategic direction and planning across a portfolio of high‑value accounts, ensuring alignment to client business strategy and dentsu's growth ambitions.
- Act as the senior strategic advisor to senior client stakeholders, influencing long‑term plans, priorities, and multi‑solution opportunities across digital, data, CRM and CX.
- Oversee, coach, and develop Account Directors and Account Managers, ensuring high performance, consistent delivery, and clear succession pathways.
- Drive commercial growth, including renewals, contract expansions, upsell initiatives, forecasting, and portfolio‑level revenue planning.
- Own overall client health, using data‑led insights to monitor performance, proactively mitigate risk, and strengthen partnership longevity.
- Lead cross‑functional collaboration with Strategy, Growth, Delivery, Media, CX, and Data teams to ensure seamless, integrated delivery.
- Oversee resolution of escalations, ensuring issues are handled swiftly, transparently, and with minimal disruption to client outcomes.
- Champion client excellence and operational standards, driving continuous improvement across engagement models, onboarding, reporting, and governance.
- Represent your portfolio internally, influencing strategic decisions, capability planning, and cross‑practice alignment to support client success.
How you'll succeed
- Deliver strong retention, renewal performance, and growth, meeting or exceeding targets across the portfolio.
- Achieve exceptional client satisfaction, demonstrated via improved NPS, deeper senior relationships, and reduced escalations.
- Drive commercial outcomes, including revenue growth, profitable delivery, and expanded multi‑solution engagement.
- Demonstrate leadership impact, shown through team development, retention, and performance progression across Account Directors and Managers.
- Enhance operational excellence, measured by onboarding success, delivery consistency, reporting quality, and strong governance practices.
- Promote a high‑performing, collaborative culture, supporting knowledge sharing, psychological safety, and cross‑functional partnership.
Qualifications
- Significant experience in senior account leadership, client success, or portfolio management roles within digital, data, CRM or CX within the Financial Services sector.
- Proven ability to manage complex, multi‑solution client portfolios and influence senior client stakeholders.
- Demonstrated success in leading and developing large or multi‑layered account teams.
- Strong commercial acumen with experience forecasting, budgeting, and driving revenue growth.
- Exceptional communication, negotiation, and relationship‑building skills at executive levels.
- Ability to navigate ambiguity, problem‑solve strategic challenges, and drive change across teams.
- Track record of delivering consistent, scalable client success processes and operational excellence.
Desirable
- Experience working in global or multi‑market account structures.
- Deep understanding of digital transformation, CRM, marketing technology, or media ecosystems.
- Knowledge of client health analytics, retention modelling, or multi‑solution engagement frameworks.
- Exposure to consulting, strategy development, or enterprise‑level transformation programmes.
This is a permanent role based in our London office with a hybrid working basis. You will receive a competitive salary and a benefits package you can tailor to your needs, including company‑funded private medical insurance, virtual GP access, an employee assistance programme, 25 days of annual leave plus additional days for birthday, wellbeing and volunteering, discounts on gym memberships, retail perks, electric car leasing, and travel insurance.
Inclusion and Diversity: At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.
Client Partner employer: Dentsu
Dentsu is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture in the heart of London. As a Client Partner, you will thrive in a collaborative environment that champions diversity and inclusion, while benefiting from a competitive salary and a tailored benefits package, including private medical insurance and generous leave policies. With a focus on strategic leadership and operational excellence, Dentsu empowers its employees to drive meaningful client success and commercial growth.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partner
✨Dive Into Corporate Strategy Communities
Get yourself involved in online communities or forums focused on corporate strategy. Places like LinkedIn groups or specific Slack channels can hook you up with industry insights, trends, and many potential job leads. Don't hesitate to share your thoughts or ask questions; it’ll boost your visibility!
✨Attend Industry Conferences and Events
Keep an eye out for corporate strategy conferences or networking events in your area (or online!). These gatherings are gold mines for meeting hiring managers and making impactful connections. Plus, having a few good conversations can lead to job referrals at companies like Dentsu!
✨Showcase Your Strategy Skills
Create content that showcases your knowledge of corporate strategy—think reports, blogs, or even video discussions. Sharing these on platforms like LinkedIn or Medium can demonstrate your expertise and make you stand out to employers looking for fresh talent.
✨Apply Directly Through Our Website
Don’t forget to apply for the Client Partner position at Dentsu via our website! This shows your genuine interest, and who knows, you might just land that interview in a matter of days. Keep your application focused on how you can add value to their strategy team.
We think you need these skills to ace Client Partner
Some tips for your application 🫡
Show Us Your Strategic Thinking:When crafting your CV and cover letter, highlight your strategic analysis skills. Focus on past experiences where you've effectively assessed market trends or made impactful recommendations. Evidence-based achievements, like improving processes or contributing to significant projects, will help us see your potential for driving corporate strategy at Dentsu.
Tailor Your Narrative:Don’t just send us a generic application! Personalise your cover letter by connecting your experiences and aspirations to Dentsu’s mission and goals. We love seeing candidates who genuinely understand what we do; share how your vision aligns with ours and what you can bring to the table.
Highlight Relevant Academic Credentials:In your CV, make sure to showcase your academic background, especially if you have qualifications in business, economics, or analytics. We appreciate candidates who can back up their skills with relevant degrees or certifications, so don’t be shy about flaunting those achievements!
Utilise Professional Language:While we want you to be yourself, remember that corporate strategy roles demand a level of professionalism in communication. Use clear and concise language in your application materials, ensuring that your ideas come across as well-structured and sophisticated. It’s all about making a great impression right from the written application stage!
How to prepare for a job interview at Dentsu
✨Master the Numbers
Corporate strategy often involves data analysis and financial forecasting. Brush up on your quantitative skills, and be prepared to handle case studies or numerical problems during the interview. We might get questions about how to approach market trends or assess the performance of a hypothetical company — so practice these scenarios!
✨Know Your Frameworks
Familiarity with strategic frameworks like SWOT, PESTLE, or Porter’s Five Forces can set you apart. We should be ready to discuss how we’d apply these tools to real-world business situations — maybe even relating them to Dentsu. This shows we’re not just theory-happy but can articulate our practical application.
✨Engage in Strategic Conversations
In a full-time role like this, it’s crucial to show that we're engaged and informed about current trends in the industry. Keep up with major news and prepare to discuss how recent developments could impact strategic decisions at Dentsu. This will demonstrate our passion and proactive approach to the field.
✨Showcase Relevant Experience
Whether through internships or projects, we should highlight any experience that relates to corporate strategy. Have specific examples ready to talk about how we’ve contributed to strategic growth or improvements. It's about showcasing our unique journey and how it will bring value to Dentsu.
