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- Tasks: Provide Tier 1 support and manage Salesforce user queries and configurations.
- Company: Join dentsu, a global leader in marketing and customer experience with a people-centred approach.
- Benefits: Enjoy 25 days holiday, flexible working, wellness days, and comprehensive healthcare benefits.
- Why this job: Be part of a diverse team driving innovation and societal impact while developing your Salesforce skills.
- Qualifications: Some Salesforce Admin experience and familiarity with Agile methodologies are required.
- Other info: This is a full-time, permanent role based in Manchester with opportunities for growth.
The predicted salary is between 27000 - 45000 £ per year.
Junior Salesforce Administrator
Apply locations Manchester – Bonded Warehouse | Time type: Full time | Posted on: Posted 12 Days Ago | Job requisition id: R1100384
Part of dentsu, dentsu International is a global leader specialising in Sales, Marketing, Customer Experience, and Retention, enabling clients to keep \”winning\” while ensuring customer growth and experience are prioritized.
Job Description:
- Providing Tier 1 support to Salesforce global user base.
- Supporting user queries about new functionalities launched monthly by the development team.
- Managing user and license management, including setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.
- Handling data migrations and data loading requests for Salesforce.
- Troubleshooting and resolving user issues promptly, managing projects following agile best practices.
- Executing configuration changes such as flows, assignment rules, approval processes, fields, page layouts, record types, dashboards, and reports.
- Establishing best practices, maintaining documentation, and suggesting improvements.
- Monitoring system performance and troubleshooting operational issues.
- Staying current with Salesforce releases, features, and best practices.
- Supporting the implementation of new features, applications, and third-party integrations.
- Maintaining comprehensive documentation of Salesforce configurations and processes.
Requirements:
- Some exposure to being a Salesforce Administrator.
- Experience working in a Scrum/Agile environment.
- Creative problem-solving skills and drive to succeed.
- Excellent negotiation, customer service, interpersonal, and communication skills.
- Strong analytical, planning, and organizational skills.
- Self-motivated, able to work autonomously and within a team.
- Positive, empathetic, and professional demeanor.
- Experience with Lightning and Salesforce App development.
- Experience with creation and management of Flows.
About dentsu:
We take a people-centred approach to business transformation, using insights to connect brand, content, commerce, and experience. Headquartered in Tokyo, Japan, with 65,000 employees across four regions, we combine Japanese innovation with a global perspective to drive growth and societal impact.
We are committed to diversity, equity, and inclusion, aiming to build a fairer society where everyone can thrive.
Our benefits include:
- 25 days’ holiday plus your birthday off.
- 2 paid volunteering days, 3 wellness days annually.
- Pension contributions, private healthcare, income protection, critical illness cover, and more.
- Flexible hybrid working schedule.
We embrace diversity and inclusion, welcoming applications from all backgrounds and providing accommodations during the recruitment process.
Location: Manchester – Bonded Warehouse
Brand: Global Functions
Time Type: Full time
Contract Type: Permanent
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Junior Salesforce Administrator employer: Dentsu International Limited
Contact Detail:
Dentsu International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Salesforce Administrator
✨Tip Number 1
Familiarise yourself with Salesforce's latest features and updates. Since the role involves supporting user queries about new functionalities, being well-versed in these changes will help you stand out during discussions.
✨Tip Number 2
Gain hands-on experience with Salesforce configurations, especially with Flows and Lightning. Consider creating a personal project or volunteering to manage a small organisation's Salesforce setup to showcase your practical skills.
✨Tip Number 3
Brush up on your Agile methodology knowledge. Since the job requires working in a Scrum/Agile environment, understanding these principles will demonstrate your readiness to adapt to their workflow.
✨Tip Number 4
Network with current Salesforce professionals or join relevant online communities. Engaging with others in the field can provide insights into best practices and may even lead to referrals for the position.
We think you need these skills to ace Junior Salesforce Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to Salesforce administration. Include any specific projects or tasks that demonstrate your skills in user management, data migrations, and troubleshooting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Salesforce and your understanding of the role. Mention your exposure to being a Salesforce Administrator and how your skills align with the requirements listed in the job description.
Highlight Agile Experience: Since the role requires experience in a Scrum/Agile environment, be sure to mention any relevant experience you have. Discuss how you've contributed to projects using agile methodologies and how it has shaped your problem-solving skills.
Showcase Soft Skills: Dentsu values interpersonal and communication skills. Use your application to provide examples of how you've successfully negotiated or resolved issues in previous roles, demonstrating your customer service and teamwork abilities.
How to prepare for a job interview at Dentsu International Limited
✨Know Your Salesforce Basics
Make sure you brush up on your Salesforce knowledge, especially the functionalities and features relevant to a Junior Salesforce Administrator. Be prepared to discuss your experience with user management, data migrations, and any specific tools or processes you've used.
✨Showcase Your Problem-Solving Skills
During the interview, highlight examples of how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your creative problem-solving abilities and how they align with the role's requirements.
✨Familiarise Yourself with Agile Practices
Since the company values experience in a Scrum/Agile environment, be ready to discuss your understanding of Agile methodologies. Share any relevant experiences where you've worked in sprints or collaborated with cross-functional teams to deliver projects.
✨Prepare Questions for Your Interviewers
Have a list of thoughtful questions ready to ask your interviewers. This shows your interest in the role and the company. You might want to inquire about their approach to Salesforce updates, team dynamics, or how they measure success in this position.
