Workplace Experience Assistant - 6-Month Fixed-Term

Workplace Experience Assistant | dentsu | London | 6-month FTC | On-site

Join our Workplace Experience (Facilities) team and play a vital role in creating an exceptional workplace for our employees and clients at our UK Head Office.

Purpose of the Role

Our Workplace Experience Assistants play an integral role in ensuring our office and services are fit for purpose, compliant, sustainable, and cost-effective. Working as part of a highly skilled & collaborative team.

Each of our Assistants should deliver an exceptional service whilst using innovation to proactively multi-task in a fast paced, evolving, and exciting environment. They must be energetic, demonstrate a willingness to help, and have a positive can-do attitude.

Due to the nature of the tasks, there is a high-level of manual handling and heavy lifting required.

What you’ll do

• Work closely with brand pitch and event teams to create vibrant and exciting spaces for new business pitches, internal events and activations.
• Working as a key part of a highly skilled WX team, supporting the business to ensure a smooth and efficient service delivery experience. This will include, but is not limited to, the operation of our mailroom services.
• Deliver high-quality mailroom services by meeting all appropriate SLA's and deliver a consistent service which exceeds customer expectations. This includes but is not limited to:
  • Sorting, scanning and delivery of post, parcels, and general deliveries to our building and externally.
  • Collecting and processing all outgoing post.
  • Management of couriers.
• Contribute to the overall performance of the WX department and its ongoing continuous improvement.
• Continuously support the safe environment for employees and visitors to our building by having regard for all Health and Safety legislation, plus company policy and procedures.
• Undertake new starter Health and Safety inductions along with Display Screen Equipment and New Expectant Mother assessments.
• Ensuring our Workplace procedures, policies and systems are implemented and reviewed to ensure our office and services meet business objectives. This will include supporting agile working practices e.g. assisting with the implementation and management of the various locker systems.
• Remaining vigilant for security matters and supporting security policies through clear desk policy implementation, laptop security, spare key management.
• Procure goods and services in line with budget, to include stationery and office supplies, security consumables, keys, and off-site archiving (non-exhaustive list).
• Collaborate with our Front of House team with meeting room set ups by continuous and proactive engagement.
• Maintenance and delivery of our poster communications throughout our building.
• Continually strive to find ways to reduce incoming mail and supporting our ISO:14001, ISO: 50001 & ISO:27001 accreditations.
• Representing the business as a First Aider, Fire Marshal and DSE Assessor (training can be provided).

What you’ll bring

Essential skills

• Strong customer service, communication and interpersonal skills.
• Excellent organisational and administrative skills with a keen attention to detail.
• Proactive, dependable and service-focused, with a positive and professional approach.
• Strong IT skills, including proficiency in Microsoft Office and Outlook.
• Able to maintain discretion, confidentiality and professionalism at all times.
• A self-starter who uses initiative and takes ownership of tasks.
• Comfortable working in a busy environment, managing multiple priorities effectively.
• Flexible, people-focused and committed to innovation and continuous improvement.

Desirable skills

• Manual handling skills/training (if not, training will be provided)
• IOSH
• First Aider/Fire Marshal/DSE Assessor (if not, training will be provided)
• Member of IWFM

What we offer

• This is a 6-month FTC role.
• The role is based on site in our London office from Monday to Friday with working hours of 8am - 5pm.
• Company‑funded Private Medical Insurance.
• 24/7 Virtual GP.
• Generous sick‑pay policy.
• Wellbeing days.
• Volunteering time.
• Flexible bank‑holiday swaps.
• Retail discounts.
• Gym access.
• Tech schemes.
• Enhanced maternity, paternity and carers leave, extended sick leave, menopause and baby‑loss support, plus 10 fertility treatment days.
• Life assurance.
• Income protection.
• Financial education tools.
• Flexible savings options.

About Dentsu

Dentsu is an integrated growth and tran