Social Media Manager

About Us

Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, businesses and society. Established in June 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in over 145 countries and regions, to offer Integrated Growth Solutions.

Role Purpose

As a Social Account Manager, you will support the delivery of best‑in‑class social content for a key Dentsu Creative B2B Telecommunications client. Working closely with senior account and social leads, you will help manage day‑to‑day social activity, contribute to campaign delivery and ensure work is delivered on brief, on time and to a high standard.

Key Responsibilities

• Support the management of social accounts, acting as a day‑to‑day client contact alongside senior team members.
• Assist with planning and delivery of social retainers and campaign activity to agreed deadlines.
• Coordinate social content creation from brief through to production, publishing and community management.
• Ensure all content and copy align with brand guidelines, tone of voice and platform best practice.
• Work collaboratively with strategy, creative and media teams to support integrated social campaigns.
• Support measurement and reporting by helping track KPIs, benchmarks and campaign performance.
• Assist with budget tracking, campaign costs and invoicing under guidance from senior account leads.
• Build positive working relationships with clients and internal stakeholders across the dentsu network.

Qualifications

• Experience in a social or account management role, ideally within a creative, social or integrated agency.
• Good working knowledge of major social platforms including LinkedIn, Instagram, Facebook, TikTok and X (Twitter).
• Hands‑on experience supporting social campaigns, content creation, community management and reporting.
• Familiarity with social media tools such as Brandwatch, Sprinklr, Falcon or Sprout Social is beneficial.
• Strong organisational skills and the ability to manage multiple workstreams.
• Confident communication skills with a proactive, collaborative approach.
• Interest in social trends and understanding how social supports wider brand and business objectives.

Working With Us

Joining Dentsu Creative, you will be part of a creative network, delivering ideas at the intersection of brand, culture and commerce. In an age when brands are built and grown in altogether new ways we espouse humility alongside practical flexible problem solving. On your journey you will partner with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their career; always learning and always listening to shape ideas, create culture and change behaviour. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless.

Inclusion & Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners and communities. We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported and empowered to bring their authentic selves to work. We recognize the importance of work‑life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all job responsibilities, tasks and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job.

Location: London

Brand: Dentsu Creative

Time Type: Full time

Contract Type: Permanent