Manager, Business Transformation

Job Description:

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Merkle is an important part of our world-class offering - a dentsu company that powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

We’re hiring for a Manager, Business Transformation as part of our BX Practice in London.

Purpose of the Role

BX is dentsu UK&I’s strategy and transformation capability, housed within Merkle. Our remit is to deliver high-impact strategy and transformation engagements for our clients and enable cross-practice growth. We position ourselves as our clients’ go-to partner for future-fit business and experience transformation, delivering measurable business and customer growth through our blend of strategic and consulting rigour, human insight, and storytelling. BX supports brands in achieving transformational outcomes, including revenue diversification through new business models; product and service innovation; organisational redesign; cultural and change management; and customer engagement strategies that drive value, loyalty and growth.

Key Responsibilities

• Be focused on high quality delivery on workstreams across Business Strategy, Marketing, Sales, and Service Transformation, and Change Management.
• Develop and manage your client and internal relationships, ensuring high-quality project delivery (target 85% utilisation).
• Identify opportunities, collaborate with data and technology teams to translate and advise on how AI can enable business transformation, improve customer experience and drive operational efficiency.
• Take initiative to develop areas of expertise in your area(s) of interest, and actively contribute to the knowledge base.
• Act as a role model; and be regularly sought out after for views by peers and the wider team.
• Stay informed on emerging trends and innovative technology and their implications for business models, ensuring recommendations are future-facing.

Qualifications + Skills

• 3-5 years of consulting experience at a leading strategy house or consulting firm.
• An emerging specialism in one or multiple areas of Business Strategy, Marketing, Sales, and Service Transformation, or Change Management.
• Able to draw critical human and cultural insights from data and observation with the ability to challenge conventional views and present ideas persuasively to gain buy-in.
• Able to translate strategy and strategic thinking into executable solutions.
• A strong collaborator who can coordinate and influence a collective team-based client relationship across complex matrix structures, both internally and externally, and manage significant stakeholders and key industry relationships.
• Confident building relationships and presenting to C-suite clients.
• Understanding of innovative technology concepts and applications in business context, and the ability to articulate the value of solutions to senior stakeholders and integrate into transformation roadmaps.

What we offer

This is a permanent role. The team is based in our London office but operates under hybrid working arrangements. The team are currently in the office 2-3 days a week. As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work. We recognise the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.