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- Tasks: Lead ticketing and guest engagement for Premier League and UEFA Champions League events.
- Company: Join a dynamic team in the heart of London, delivering unforgettable sports experiences.
- Benefits: Competitive salary, career growth, and the chance to work in a vibrant sports environment.
- Why this job: Be part of prestigious events and create memorable experiences for guests.
- Qualifications: Experience in event operations and strong organisational skills are essential.
- Other info: Collaborative culture with opportunities to work on high-profile projects.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced and detail-oriented Client Manager to lead the delivery of Premier League and UEFA Champions League partner right activations, with a focus on Ticketing and Guest Engagement, across two of our largest client accounts. This role will lead on all season ticketing and guest engagement management whilst providing oversight and guidance to our junior staff and support to the Client Director. The Manager will work closely with senior stakeholders within the business and client teams as well as manage supplier relationships and all formal internal company processes.
Job Description:
- Key Responsibilities
- Season Ticketing Management
- Manage the allocation, tracking, and reporting of all ticketing and hospitality assets across the UEFA UCL and Premier League season.
- Administer ticket requests, approvals, and distributions using digital systems and internal workflows.
- Maintain accurate data records and produce regular reporting on ticket utilisation and performance.
- Use the Guest Management System (GMS) to support season ticketing operations, guest registrations, onsite delivery preparation, and real-time programme visibility.
- Event Operations & Guest Programme Delivery
- Support the Client Director with the operational planning and delivery of guest programmes for the UEFA men’s final.
- Coordinate accommodation, transport, and matchday logistics to help deliver a seamless guest journey.
- Assist with onsite guest services, working closely with venues, hospitality teams, and operational partners.
- Ensure all guest-facing elements are prepared and executed to premium standards in line with client expectations.
- Stakeholder & Rights Holder Collaboration
- Act as the main day-to-day contact for the client on all ticketing and hospitality operations.
- Build strong operational relationships with UEFA, UEFA-appointed agencies, and Premier League football clubs, ensuring smooth rights delivery and aligned event planning.
- Work closely with agencies, suppliers, and venue partners to ensure coordinated and consistent execution across all touchpoints.
- Project Management & Reporting
- Support the team in developing and maintaining project plans, operational timelines, and documentation across all events.
- Ensure project tools and trackers are regularly updated and accurate throughout the season.
- Assist with budget tracking, financial reconciliation, and coordination of vendor payments.
- Support vendor contracting processes, including gathering documentation, tracking deliverables, and liaising with procurement where required.
- Contribute to regular status updates and assist in preparing post-event reports and evaluations.
Qualifications + Skills
- Essential Experience:
- Proven experience in event operations, ticketing management, or hospitality delivery, ideally within sports sponsorship or live events.
- Strong understanding of guest logistics, including accommodation, transport, and onsite delivery.
- Excellent organisational and project management skills with a sharp eye for detail.
- Confident communicator, capable of managing senior stakeholders and rights holder relationships.
- Ability to work under pressure and manage multiple workstreams across concurrent events.
- Preferred Experience:
- Experience working with global sponsorship programmes or major sporting or entertainment rights holder.
- Familiarity with digital ticketing systems, CRM tools, and event management platforms.
- Passion for event experiences.
This is a rare opportunity to work on the delivery of one of the most prestigious ticketing and hospitality programmes in global sport. You’ll join a passionate, collaborative team and help create unforgettable experiences across Premier League and UEFA Champions League fixtures.
Location: London
Brand: Mktg Sports
Time Type: Full time
Contract Type: Permanent
Manager, Hospitality & Events in London employer: Dentsu Aegis Network Ltd.
Contact Detail:
Dentsu Aegis Network Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Hospitality & Events in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality and events industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or clients, make sure to highlight your experience in event operations and ticketing management. Share specific examples of how you've delivered exceptional guest experiences in the past.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share how you can add value to their team. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by researching the company and its recent events. Understand their client base and what makes their hospitality offerings stand out. This will help you tailor your responses and show that you’re genuinely interested in the role.
We think you need these skills to ace Manager, Hospitality & Events in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Manager, Hospitality & Events. Highlight your experience in event operations and ticketing management, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about hospitality and events, and how your background aligns with our needs. Be sure to mention any relevant experience with sports sponsorship or live events.
Showcase Your Communication Skills: As a Client Manager, strong communication is key. In your application, give examples of how you've successfully managed relationships with stakeholders or clients in the past. This will show us you can handle the day-to-day contact we need!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Dentsu Aegis Network Ltd.
✨Know Your Stuff
Make sure you’re well-versed in the specifics of ticketing management and guest engagement. Brush up on your knowledge of UEFA and Premier League operations, as well as any relevant digital systems. This will show that you’re not just interested in the role but also understand the industry.
✨Showcase Your Experience
Prepare to discuss your previous roles in event operations or hospitality delivery. Have specific examples ready that highlight your organisational skills and ability to manage multiple projects under pressure. This is your chance to shine, so make it count!
✨Engage with Stakeholders
Since this role involves liaising with senior stakeholders, practice how you would communicate effectively with them. Think about how you can build strong relationships and ensure smooth operations. Demonstrating your communication skills during the interview will be key.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to guest experiences and event management. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage in a meaningful conversation!
