At a Glance
- Tasks: Lead strategic direction for high-value client accounts and drive commercial growth.
- Company: Dynamic company in the Financial Services sector with a focus on digital transformation.
- Benefits: Competitive salary, tailored benefits, 25 days leave plus extras, and gym discounts.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Make a real impact by influencing client strategies and driving innovative solutions.
- Qualifications: Experience in senior account leadership and strong relationship-building skills required.
The predicted salary is between 60000 - 80000 £ per year.
As Client Partner, you will provide strategic leadership across a portfolio of high‑value, complex client accounts.
Key Responsibilities
- Lead strategic direction and planning across high‑value accounts, ensuring alignment to client business strategy and dentsu’s growth ambitions.
- Act as senior strategic advisor to senior client stakeholders, influencing long‑term plans, priorities, and multi‑solution opportunities across digital, data, CRM and CX.
- Oversee, coach, and develop Account Directors and Managers, ensuring high performance, consistent delivery, and clear succession pathways.
- Drive commercial growth, including renewals, contract expansions, upsell initiatives, forecasting, and portfolio‑level revenue planning.
- Own overall client health, using data‑led insights to monitor performance, proactively mitigate risk and strengthen partnership longevity.
- Lead cross‑functional collaboration with Strategy, Growth, Delivery, Media, CX, and Data teams to ensure seamless, integrated delivery.
- Oversee resolution of escalations, ensuring issues are handled swiftly, transparently and with minimal disruption to client outcomes.
- Champion client excellence and operational standards, driving continuous improvement across engagement models, onboarding, reporting and governance.
- Represent your portfolio internally, influencing strategic decisions, capability planning, and cross‑practice alignment to support client success.
Success Criteria
- Deliver strong retention, renewal performance and growth, meeting or exceeding targets across the portfolio.
- Achieve exceptional client satisfaction, demonstrated via improved NPS, deeper senior relationships and reduced escalations.
- Drive commercial outcomes, including revenue growth, profitable delivery, and expanded multi‑solution engagement.
- Demonstrate leadership impact, shown through team development, retention, and performance progression across account teams.
- Enhance operational excellence, measured by onboarding success, delivery consistency, reporting quality and strong governance practices.
- Promote a high‑performing, collaborative culture, supporting knowledge sharing, psychological safety and cross‑functional partnership.
Essential Qualifications
- Significant experience in senior account leadership, client success, or portfolio management within digital, data, CRM or CX in the Financial Services sector.
- Proven ability to manage complex, multi‑solution client portfolios and influence senior client stakeholders.
- Demonstrated success in leading and developing large or multi‑layered account teams.
- Strong commercial acumen with experience forecasting, budgeting and driving revenue growth.
- Exceptional communication, negotiation, and relationship‑building skills at executive levels.
- Ability to navigate ambiguity, problem‑solve strategic challenges and drive change across teams.
- Track record of delivering consistent, scalable client success processes and operational excellence.
Desirable Experience
- Working in global or multi‑market account structures.
- Deep understanding of digital transformation, CRM, marketing technology, or media ecosystems.
- Knowledge of client health analytics, retention modelling, or multi‑solution engagement frameworks.
- Exposure to consulting, strategy development, or enterprise‑level transformation programmes.
What We Offer
- Permanent role based in our London office on a hybrid working basis.
- Competitive salary and a benefits package that can be tailored to your needs.
- Company‑funded private medical insurance, virtual GP access and an employee assistance programme.
- 25 days of annual leave plus extra days for your birthday, wellbeing and volunteering.
- Discounted gym memberships, retail perks, electric car leasing and travel insurance.
Equal Opportunity Employer
We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status or any other protected characteristic.
Location: London, United Kingdom
Client Partner in London employer: Dentsu Aegis Network Ltd.
As a Client Partner at our London office, you will thrive in a dynamic and inclusive work culture that prioritises employee growth and collaboration. We offer a competitive salary alongside a tailored benefits package, including company-funded private medical insurance and generous annual leave, ensuring a healthy work-life balance. Join us to lead high-value client accounts while enjoying unique perks like discounted gym memberships and electric car leasing, all within a supportive environment that champions diversity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partner in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Dentsu Aegis Network Ltd.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Partner in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Dentsu Aegis Network Ltd..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Dentsu Aegis Network Ltd.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Dentsu Aegis Network Ltd.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Dentsu Aegis Network Ltd..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Dentsu Aegis Network Ltd. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Dentsu Aegis Network Ltd. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
