Digital Project Manager (FTC 6 months)

Please note that this is a 6-month fixed term contract role.

Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, businesses and society. Established in June 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in over 145 countries and regions, to offer Integrated Growth Solutions.

ROLE PURPOSE

We’re looking for a Digital Project Manager (Website and CMS) to join our team to work with one of Britain’s most well-loved high street banks. You will be responsible for managing the client's retainer and project work, making key website optimisations and improvements. In addition to this, you will also help manage some hosting and maintenance contracts for a series of clients, being the key agency point of contact for any requests or issues. This role is client facing and also requires management of a talented near shore development team as part of the Dentsu network. As a Project Manager, you will ensure the work is of the highest standard, delivered on time, and within the client budget. To do this, you will work collaboratively with Business Leadership, Project Managers, and other Dentsu departments, external agencies, and clients. Making things run smoothly and efficiently comes as second nature to you - a natural love of process and documentation, a keen eye for detail and a great communicator.

LIFE AS A PROJECT MANAGER AT DENTSU CREATIVE

• Be the main point of contact within the agency for a team of clients and their partners.
• Run a weekly client status meeting and maintain an up-to-date status sheet.
• Liaise with clients and other Dentsu teams to define the project scope and agree deliverables.
• Manage the client retainer and project budgets, opening service portal tickets and working closely with the design and development teams to ensure scope is managed effectively.
• Help solve issues that might block delivery and QA any work before final delivery.
• Managing client requests and rounds of feedback / amends in a timely manner.
• To assist with project-based documentation such as SOWs, cost estimates, timing plans ensuring they follow agency process.
• Act as the team support on projects, making sure that the design and development teams are aligned, and all project requests are clearly documented and actioned as required.

WHAT YOU BRING

• 2 - 5 years’ experience in a similar digital / web project management role.
• Strong understanding of digital delivery (web, UX/UI, content, campaigns, platforms).
• Confident managing cross‐functional teams including design, development and strategy.
• Experience with Agile, hybrid or waterfall delivery approaches.
• Experience managing hosting and maintenance contracts and working with CMS and technology tools / suppliers such as Jira, Umbraco, AWS, data and analytics tools etc.
• Track scope, manage change control and flag risks early with clear mitigation plans.
• Delivery focused but also happy to drive process and WOWs changes to improve the day-to-day.
• Time management – High levels of organisation and brilliant at working in parallel on multiple projects.
• Incredible attention to detail and diligent QA’ing of any work before it leaves the building.
• A self-starter with the ability to work independently.
• A diplomatic and confident communicator.
• Flexible and adaptable.
• Experience of working with a financial services client is beneficial but not essential.
• MS Office – Comfortable in MS Excel, Word and PowerPoint.

WORKING WITH US

Joining Dentsu Creative, you will be part of a creative network, delivering ideas at the intersection of brand, culture, and commerce. In an age when brands are built and grown in altogether new ways we espouse humility alongside practical flexible problem solving. On your journey you will partner with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behaviour. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless.

INCLUSION AND DIVERSITY

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work. We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job.