Connections Account Director

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in approximately 120 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Opportunity & Role Purpose

This role will be sitting in the Connections Team and evolve from heavy Media Partnerships Management to driving the strategic roadmap across heavily Content, Experience & Innovation driven Partnerships (Platforms, Creator, Ents & Sponsorships, ie Sports, Music, Culture). The Connections Account Director acts as the strategic bridge between our clients' business challenges and integrated media execution. You will lead high-level client relationships, championing innovative "connections planning" that unites creative ideas with data-driven audience insights. You will oversee multi-million pound budgets, drive commercial growth, and mentor a high-performing account team to deliver impactful, cross-channel campaigns.

Key Responsibilities

• Client Leadership & Relationship Management:
• Primary Advisor: Serve as the trusted senior partner for key clients, deeply understanding their business, industry, and competitors.
• Strategic Growth: Proactively identify client business opportunities and pitch organic growth strategies to expand agency revenue.
• Escalation Point: Lead the resolution of high-level client challenges, ensuring exceptional satisfaction and retention.
• Connections Planning & Campaign Strategy:
• Media Ecosystem Design: Oversee the development of holistic communication blueprints that seamlessly connect paid, owned, earned, and shared media channels.
• Audience Insights: Utilize advanced data tools to uncover deep consumer insights, translating them into actionable targeting strategies.
• Creative Collaboration: Partner closely with internal creative, data, and activation teams to ensure the brand message perfectly fits the media context.
• Team & Financial Management:
• Team Mentorship: Manage, motivate, and develop a dedicated team of Managers and Executives, conducting performance reviews and fostering career growth.
• Commercial Accountability: Own the account's financial health, managing profitability, forecasting revenue, and tracking scope-of-work delivery.
• Resource Allocation: Optimize internal team resource allocation to ensure high-quality delivery without burning out staff.

Skills and Qualifications

• Agency Background: Experience in a media, creative, or integrated agency, with a proven track record in an account management or connections planning role.
• Scale: Demonstrated success managing large-scale, multi-channel campaigns (digital, social, OOH, TV, experiential).
• Leadership: Minimum 2 years of direct line-management experience.

Technical & Soft Skills

• Strategic Thinking: Ability to turn complex data into clear, simple communication strategies.
• Communication: Exceptional pitching, presentation, and storytelling skills to influence C-suite clients.
• Tools: Familiarity with audience profiling and market research tools (e.g., YouGov, TGI, comScore).
• Financial Literacy: Strong commercial acumen with experience managing client P&Ls.

Working with us

Joining dentsu international, you’ll join a team of 70,000 people. It’s an opportunity to produce career-defining work. Along the way, you’ll team up with inspiring colleagues and encounter a richness of clients, cultures and experiences. We offer exciting challenges, memorable experiences and opportunities to shape your future.

Inclusion and Diversity

We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about. So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

Location: London

Brand: Dentsu Solutions

Time Type: Full time

Contract Type: Permanent