At a Glance
- Tasks: Lead global service strategy and transform customer insights into impactful solutions.
- Company: Wellspect Healthcare, a leader in innovative medical devices.
- Benefits: Competitive salary, international exposure, and the chance to shape healthcare services.
- Other info: Join a dynamic team dedicated to making a difference in patients' lives.
- Why this job: Drive meaningful change in healthcare while building a global service business.
- Qualifications: 5+ years in marketing or product management, with strong English skills.
You are commercially minded, customer obsessed and energized by building something new. You enjoy connecting customer needs, market opportunities and business value, and can translate vision into action across a complex international organization. You have experience shaping growth strategies, developing value propositions and leading cross-functional initiatives that deliver measurable business impact. You will also have :
- An academic background (M.Sc./B.Sc.) in Marketing, Product Management, Business economics, Health economy or equivalent relevant experience
- At least 5 years of experience working in/with local or global marketing, product management and/or innovation processes and /or sales
- Full command of the English language, both written and spoken.
- Have multinational company experience preferably from medical device sector or pharmaceuticals
Wellspect Healthcare est l'un des principaux fournisseurs mondiaux de dispositifs médicaux innovants destinés à aider les personnes souffrant de rétention urinaire ou de constipation chronique. Plus de 1 000 employés dans le monde entier se consacrent à faire la différence pour les personnes qui ont besoin de nos produits et de nos services. Wellspect est l'un des principaux fabricants mondiaux de sondes urinaires intermittentes, dont la marque LoFric® est la plus connue. Pour aider les personnes souffrant de constipation chronique ou sévère, Wellspect a développé ce qui est probablement le système d'irrigation le plus avancé au monde, Navina , combinant un haut degré de commodité pour l'utilisateur, d'efficacité clinique et de connectivité en un seul système intelligent. Wellspect s'efforce de devenir climatiquement neutre et de laisser l'empreinte environnementale la plus faible possible.
La société, dont le siège social se trouve à Mölndal, en Suède, est présente dans plus de 30 pays et fait partie de Dentsply Sirona, le plus grand fabricant mondial de technologies dentaires professionnelles. Les actions de la société sont cotées aux États-Unis sur le NASDAQ sous le symbole XRAY. Visitez les sites www.wellspect.com and www.dentsplysirona.com pour plus d'informations.
Global Head of Service & Customer Experience
Shape the future of healthcare beyond products At Wellspect, nous croyons la prochaine vague de croissance viendra pas seulement ...
Working from Versailles, France or Stonehouse, Glo, UK
Why this role is exciting
- Lead one of Wellspect's most important future growth platforms.
- Build the strategy and roadmap for a global service business with significant untapped potential.
- Transform customer insights into new services, solutions and business opportunities.
- Influence commercial strategy, customer engagement and portfolio development on a global scale.
- Partner with senior leaders across Marketing, Sales, Innovation and Market Organizations.
- Drive meaningful impact for healthcare professionals, patients and customers worldwide.
- Combine strategy, innovation, customer understanding and business building in a highly visible global leadership role.
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Global Head of Service and Customer Experience /Responsable du service et de l'expérience client H/F in Stonehouse employer: Dentsply Sirona
Dentsply Sirona UK is an exceptional employer that fosters a dynamic and supportive work culture, ideal for sales professionals eager to make a significant impact in the orthodontics field. With a focus on employee growth, you will benefit from comprehensive training and development opportunities, alongside a competitive salary and uncapped commission structure that rewards your hard work. Join us in a role that not only allows you to build meaningful relationships with clinicians but also offers the chance to thrive in a collaborative environment across key UK territories.
StudySmarter Expert Advice🤫
We think this is how you could land Global Head of Service and Customer Experience /Responsable du service et de l'expérience client H/F in Stonehouse
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Global Head of Service and Customer Experience /Responsable du service et de l'expérience client H/F at Dentsply Sirona!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Dentsply Sirona or be willing to refer you for that Global Head of Service and Customer Experience /Responsable du service et de l'expérience client H/F position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Dentsply Sirona who’s on the lookout for their next Global Head of Service and Customer Experience /Responsable du service et de l'expérience client H/F star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Global Head of Service and Customer Experience /Responsable du service et de l'expérience client H/F role at Dentsply Sirona!
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Dentsply Sirona. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Dentsply Sirona
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Dentsply Sirona. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
