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- Tasks: Lead quality management in cross-border eCommerce logistics and drive performance improvements.
- Company: Dynamic scale-up business focused on quality service delivery.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Why this job: Make a real impact by ensuring every parcel reaches its destination safely and on time.
- Qualifications: Experience in cross-border logistics and strong analytical skills are essential.
- Other info: Join a dedicated team that values continuous improvement and collaboration.
The predicted salary is between 45000 - 55000 £ per year.
Quality Manager – Cross-Border eCommerce Logistics - Scale Up Business - circa £45-55,000 plus benefits - Remote (UK-based)
Not many Supply Chain and Logistics businesses have an entire team dedicated to the quality of service they deliver and with an eye on continuous improvement but the Quality team are the hub of everything that goes on in this scale up business. The Quality team is the eyes and ears of the operation—monitoring every touchpoint in the parcel journey, identifying issues before they escalate, and serving as the central hub for service performance communications.
We need a Quality Manager who understands that in cross-border logistics, quality means ensuring every parcel reaches its destination safely, securely, and on time, every time.
What You'll Do
- Analyse performance data across the entire parcel journey—from retailer collection through international transit, customs clearance, and final mile delivery
- Own business-wide communications on service impacts, ensuring swift resolution
- Monitor quality standards across our carrier network and operational partners
- Lead cross-departmental collaboration to drive performance improvements
- Manage, coach and develop the Quality team through regular 1:1s and mentorship
- Act as escalation point for complex quality issues requiring logistics expertise
What You Must Have
Essential Logistics Expertise (Non-Negotiable):
- Experience in cross-border logistics or international supply chain management
- Deep understanding of complete eCommerce fulfilment: collection, consolidation, international transport, customs processes, last-mile delivery
- Working knowledge of carrier operations, tracking systems, and SLAs
- Experience handling customs delays, failed deliveries, damage claims, carrier performance issues
You need to look at a tracking event and immediately know what went wrong, where in the supply chain, and which partner to contact. Without this operational logistics background, this role won't fit.
Essential Skills:
- Proven quality management or service excellence experience in logistics/operations
- Strong analytical skills with operational KPIs (delivery success rates, transit times, damage rates)
- Ability to lead and develop operational teams
- Excellent stakeholder management and communication skills
- Obsessive attention to detail—in logistics, small errors have big consequences
Apply now for more detail.
Quality Manager - eCommerce / Logistics employer: Dentro Talent
Contact Detail:
Dentro Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager - eCommerce / Logistics
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and eCommerce sectors on LinkedIn. Join relevant groups and engage in discussions. You never know who might have a lead on your dream Quality Manager role!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of cross-border logistics. Be ready to discuss specific examples from your experience that showcase your analytical skills and attention to detail. We want to see how you can tackle real-world challenges!
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values and expertise. Use our website to find roles that excite you, and tailor your approach to each one. Show them why you’re the perfect fit for their Quality team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an asset to their quality management efforts.
We think you need these skills to ace Quality Manager - eCommerce / Logistics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Quality Manager in eCommerce logistics. Highlight your experience in cross-border logistics and any relevant achievements that showcase your analytical skills and attention to detail.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality management in logistics and how your background makes you the perfect fit for our team. Don’t forget to mention specific examples from your past roles.
Showcase Your Analytical Skills: Since this role involves analysing performance data, make sure to include any relevant metrics or KPIs you've worked with in previous positions. We want to see how you’ve used data to drive improvements in service quality.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Dentro Talent
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of cross-border logistics and eCommerce fulfilment. Be ready to discuss specific examples from your experience that demonstrate your understanding of the entire parcel journey, including customs processes and last-mile delivery.
✨Showcase Your Analytical Skills
Prepare to talk about how you've used data to drive quality improvements in previous roles. Bring examples of KPIs you've monitored, such as delivery success rates or damage rates, and explain how you addressed any issues that arose.
✨Demonstrate Leadership Experience
Think about times when you've led a team or collaborated across departments to improve service quality. Be ready to share your approach to coaching and developing team members, as well as how you handle complex quality issues.
✨Communicate Clearly and Confidently
Since stakeholder management is key in this role, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated service impacts and resolutions in past positions, ensuring everyone stays informed and aligned.