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- Tasks: Provide 1st to 2nd line IT support and resolve customer issues.
- Company: Join a growing managed service provider with a supportive culture.
- Benefits: Competitive salary, on-call compensation, and clear career progression.
- Why this job: Work in a collaborative team and develop your technical skills.
- Qualifications: Experience with O365, Azure, networking, and virtualisation.
- Other info: Enjoy a welcoming environment with excellent growth opportunities.
The predicted salary is between 30000 - 35000 £ per year.
This range is provided by Dentro Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Dentro Talent
Desktop/Systems Engineer – Virtualisation – Azure – Networks – IT Support – 1st & 2nd Line progressing to 3rd Line – Good Benefits Package – £30,000-35,000 per annum
We\’re looking for a Systems Engineer with a good technical background and customer facing attitude to join a growing managed service provider (MSP). You will be working with their key customers to solve IT issues and upscale where necessary, but the expectation is that you are able to undertake tasks from 1st to 2nd or potentially 3rd line if possible.
You will technically have experience in:
- O365 Support and Admin
- Firewalls
- Networking (VLAN, WAN)
There is some on-call support for P1 issues with a weekend rota 1 in 4, which you are financially compensated for and the Systems Engineers cover 7am-6pm so some slight variation in working patterns are needed.
This is a great business who look after their people, please send a CV for more insights.
Seniority level
Associate
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
Location: Rocester, England, United Kingdom
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IT Systems Engineer - 2nd Line Support employer: Dentro Talent
Contact Detail:
Dentro Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Engineer - 2nd Line Support
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a Systems Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service approach. Be ready to discuss your experience with O365, Azure, and networking. Show them you’re not just a tech whiz but also someone who can communicate effectively with customers.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. This will demonstrate your ability to handle 1st to 2nd line support and even progress to 3rd line when needed.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We love seeing candidates who take the initiative to connect directly with us. Plus, it shows you’re genuinely interested in being part of our supportive team.
We think you need these skills to ace IT Systems Engineer - 2nd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT support, especially in 1st and 2nd line roles. We want to see how your skills align with the job description, so don’t be shy about showcasing your technical background!
Show Off Your Customer Skills: Since this role involves a lot of customer interaction, let us know about your customer-facing experience. Share examples of how you've effectively communicated and resolved issues for clients in the past.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon unless it's relevant. Make it easy for us to see why you’re a great fit for the team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Dentro Talent
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around O365, Azure, and networking. Be ready to discuss specific scenarios where you've resolved IT issues, as this will show your hands-on experience and problem-solving abilities.
✨Show Off Your Customer Service Skills
Since the role involves a lot of customer interaction, prepare examples that highlight your customer-facing attitude. Think about times when you’ve successfully communicated complex IT issues to non-technical users, as this will demonstrate your ability to connect with clients.
✨Be Ready for Team Collaboration Questions
This position is all about working in a supportive team environment. Prepare to discuss how you’ve collaborated with colleagues in the past, particularly in resolving IT issues or improving service delivery. Highlighting your teamwork skills will resonate well with the interviewers.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Being able to articulate why you want to work there and how you align with their mission will show that you’re genuinely interested in the role and the company, making you a more attractive candidate.
