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- Tasks: Provide 1st/2nd line IT support and troubleshoot technical issues.
- Company: Leading professional services firm with a dynamic team in Cambridge.
- Benefits: Competitive salary of £30,000 plus excellent benefits and on-site work.
- Why this job: Join a collaborative environment where every day brings new challenges.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Opportunity for growth and learning in a fast-paced tech environment.
The predicted salary is between 24000 - 36000 £ per year.
Are you a tech-savvy problem solver who thrives on keeping systems running smoothly? Our client, a leading professional services firm, is seeking a proactive and hands-on IT Support Analyst to join their team in Cambridge.
In this role, you’ll be the go-to support analyst for everything from hardware maintenance and software support to troubleshooting and user assistance. You’ll support colleagues across several UK offices with occasional travel required. Every day brings fresh challenges, so if you enjoy variety, collaboration, and helping others overcome technical hurdles, this is a fantastic opportunity.
We’re looking for someone who combines solid technical ability with excellent communication skills. You’ll have experience supporting laptops, printers, scanners, and basic data patching, and a genuine enthusiasm for delivering a first-class IT service. What sets you apart is your methodical, self-managed approach and your ability to stay calm and effective under pressure.
You’ll take ownership of tasks such as managing and maintaining IT hardware and software, monitoring systems, resolving and escalating issues as needed, and handling service desk tickets. You’ll also play a key role in supporting infrastructure, networks, and telephony, assisting with Microsoft Office and CRM systems, and ensuring seamless AV support for meetings.
This is a great opportunity for someone who’s both technically capable and people-focused—someone who takes pride in problem-solving, enjoys sharing knowledge with colleagues, and is eager to keep learning in a fast-paced environment.
Please send a CV if this is of interest.
IT Support Analyst employer: Dentro Talent
Contact Detail:
Dentro Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and problem-solving successes. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues or handle user queries. The more prepared you are, the more confident you’ll feel!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
How to prepare for a job interview at Dentro Talent
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills before the interview. Familiarise yourself with common hardware and software issues, especially those related to laptops, printers, and Microsoft Office. Being able to discuss specific troubleshooting scenarios will show that you're not just a techie but also a problem solver.
✨Show Off Your Communication Skills
Since this role involves helping colleagues across multiple sites, it's crucial to demonstrate your communication prowess. Practice explaining complex technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully assisted users in the past.
✨Be Ready for Real-World Scenarios
Expect to face some practical questions or scenarios during the interview. Think about how you would handle a service desk ticket or troubleshoot a network issue. Showing that you can think on your feet and remain calm under pressure will definitely impress your interviewers.
✨Emphasise Your Team Spirit
This role is all about collaboration, so be sure to highlight your ability to work well with others. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for sharing knowledge and learning from your colleagues.
