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- Tasks: Solve problems and support applications in a dynamic banking environment.
- Company: Established bank with a strong tech team and collaborative culture.
- Benefits: Competitive salary, exceptional benefits, and hybrid working options.
- Why this job: Be the go-to person for tech solutions and make a real impact.
- Qualifications: Experience in application support and strong communication skills.
- Other info: Opportunity for growth and hands-on experience with cutting-edge tools.
The predicted salary is between 38000 - 40000 £ per year.
Application Support - Software Support - CRM - Permanent - Hybrid - £38-40,000 per annum - Exceptional Benefits package
I'm currently working with a well-established bank who are looking for an Application Support Analyst to join their tech team. If you're the kind of person who gets a kick out of solving problems, coordinating releases, and being the go-to person when things need fixing – this could be right up your street.
You’ll be the vital link between the technical teams and the business users, making sure their custom-built and third-party applications run like clockwork across all environments (dev, test, staging, and production).
- Providing 2nd and 3rd line support when applications decide to misbehave
- Working with developers to plan and roll out releases, patches, and new features
- Managing deployments and keeping documentation shipshape
- Getting hands-on with monitoring tools like SolarWinds – setting up alerts, dashboards, and keeping an eye on performance
- Troubleshooting incidents and working with the right people (devs, infrastructure, vendors) to get things sorted
- Supporting UAT and making sure everything works as it should post-deployment
- Spotting trends and finding ways to make things even better
Experience needed:
- Solid experience in application support or a similar technical support role
- Good understanding of release management and deployment across multiple environments
- Hands-on experience with monitoring tools (SolarWinds experience is a big plus)
- Comfortable with relational databases (SQL Server or Oracle) and can run basic queries
- Great communication skills – you’ll be chatting with both techies and non-technical folks
- Knowledge of incident management and how to get to the root of problems
Nice to have:
- ITIL experience or certification
- Familiarity with ticketing tools like ServiceNow or Jira
- Any scripting knowledge (PowerShell, Bash, etc.)
- Understanding of APIs, web services, or CI/CD pipelines
Send a CV ASAP
Application Support Analyst - IT employer: Dentro Talent
Contact Detail:
Dentro Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst - IT
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its tech stack, especially around application support and monitoring tools like SolarWinds. Practise common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled issues in past roles. Highlight your experience with release management and how you’ve improved processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Analyst - IT
How to prepare for a job interview at Dentro Talent
✨Know Your Stuff
Make sure you brush up on your application support knowledge, especially around CRM systems and monitoring tools like SolarWinds. Be ready to discuss your experience with release management and how you've tackled issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've solved tricky problems in previous roles. Think about specific incidents where you coordinated with developers or managed deployments, and be ready to explain your thought process.
✨Communicate Clearly
Since you'll be liaising between technical teams and business users, practice explaining complex concepts in simple terms. This will show that you can bridge the gap between techies and non-techies effectively.
✨Get Familiar with the Tools
If you have experience with ticketing tools like ServiceNow or Jira, make sure to highlight that. If not, do a bit of research on them so you can speak confidently about how they fit into the application support process.