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- Tasks: Manage patient enquiries and coordinate appointments for a seamless clinic experience.
- Company: Join Dentopedia Group, a modern dental network known for high-quality care.
- Benefits: Earn £13 - £15 per hour, enjoy discounts on treatments, and attend fun staff events.
- Other info: Work weekends in a dynamic environment with a focus on patient satisfaction.
- Why this job: Be part of a supportive team with opportunities for growth and professional development.
- Qualifications: Experience in customer service, strong communication skills, and a friendly approach.
The predicted salary is between 13 - 15 £ per hour.
Location: Dentopedia Group Clinics
Schedule: Saturday and Sunday (Weekends)
Job Type: Part-Time
Salary: £13 - £15 per hour, depending on experience
Join a Growing, High-Standard Private Dental Group
About Us
Dentopedia Group is a growing network of modern dental clinics delivering high-quality, ethical dentistry. With over 10 years of experience in private practice ownership, we are known for strong leadership, structured systems, and exceptional patient care. We are proud of our high staff retention and supportive team culture. Many of our team members have progressed into senior and leadership roles, and we actively promote from within. As we continue to expand, we are seeking a highly organised and patient-focused Patient Booking Coordinator to support our clinics and help deliver a seamless patient journey from first enquiry to consultation.
Role Overview
The Patient Booking Coordinator is responsible for managing patient enquiries and coordinating appointment bookings to ensure clinic diaries are optimised and patients receive a professional and welcoming experience from their first interaction with the practice. This role plays a key part in supporting clinic efficiency, improving patient attendance, and ensuring a smooth flow of appointments that supports treatment conversion and overall clinic performance.
Key Responsibilities
- Manage incoming patient enquiries via phone, email, WhatsApp, and online platforms
- Book and coordinate patient appointments efficiently while optimising clinic diary utilisation
- Ensure patients receive clear information regarding appointment availability and services
- Monitor and reduce failed-to-attend (FTA) appointments through proactive communication and reminders
- Work closely with clinicians, reception teams, and Treatment Coordinators to coordinate patient journeys
- Maintain accurate patient records and booking documentation
- Follow up missed calls and online enquiries promptly
- Communicate diary changes, cancellations, or urgent booking requests to the relevant team members
- Support clinic performance by maintaining efficient scheduling and patient flow
What We're Looking For
- Previous experience in a receptionist, call centre, or customer service role
- Excellent communication and telephone skills
- Strong organisational skills and attention to detail
- Friendly, professional, and patient-focused approach
- Ability to manage multiple tasks and work in a fast-paced environment
- Confident using booking systems or CRM software
- Reliable, proactive, and able to work within a performance-driven environment
Why Join Dentopedia Group
- Clear systems and structured patient journeys
- Strong marketing support and consistent patient flow
- Supportive management and leadership
- Opportunities for progression within a growing group
- Ongoing training and professional development
Requirements
Essential Requirements
- Right to work in the UK
- Excellent spoken and written English
- Strong organisational and multitasking skills
- Confident using computer systems and digital platforms
- Professional and confident telephone manner
- Reliable, punctual and well-presented
Benefits
- Three fully paid staff events each year - Summer Event, Winter Event, and Christmas Party
- 50% discount on treatments for yourself at any Dentopedia clinic
- 20% discount for your family members and relatives
- Ad-hoc Amazon gift vouchers approved by CEO
- Seasonal gifts and Christmas bonus
Patient Booking Coordinator in Woodley employer: Dentopedia Group
Contact Detail:
Dentopedia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Booking Coordinator in Woodley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dentopedia Group. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Patient Booking Coordinator. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your friendly and patient-focused approach shine through. Remember, they’re looking for someone who fits into their supportive team culture, so don’t be afraid to be yourself.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Patient Booking Coordinator position.
We think you need these skills to ace Patient Booking Coordinator in Woodley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Booking Coordinator role. Highlight any relevant experience in customer service or reception roles, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for patient care and how you can contribute to our supportive team culture at Dentopedia Group. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves managing patient enquiries, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, let us see how you connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our growing team!
How to prepare for a job interview at Dentopedia Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Booking Coordinator role. Familiarise yourself with the key responsibilities and how they contribute to the overall patient experience. This will help you articulate how your skills align with what Dentopedia Group is looking for.
✨Showcase Your Communication Skills
Since this role involves managing patient enquiries across various platforms, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you effectively handled customer interactions, whether over the phone or via email.
✨Highlight Your Organisational Skills
The ability to manage multiple tasks efficiently is crucial for this position. Come prepared with specific examples that showcase your organisational skills, such as how you've successfully managed appointments or schedules in a previous role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team culture at Dentopedia Group or opportunities for professional development, which aligns with their focus on promoting from within.