At a Glance
- Tasks: Guide patients through their treatment journey and support them every step of the way.
- Company: Join Dentopedia Group, a modern dental clinic with a supportive team culture.
- Benefits: Earn £13 per hour plus attractive commissions, discounts on treatments, and fun staff events.
- Other info: Work in a dynamic environment with a focus on ethical patient care and professional growth.
- Why this job: Be part of a growing team with real career progression and ongoing training opportunities.
- Qualifications: Experience in a patient-facing role and strong communication skills are essential.
The predicted salary is between 13 - 13 £ per hour.
Location: Dentopedia Group Clinics
Schedule: Monday – Friday & Weekends
Job Type: Full-time / Part-time
Salary: £13 per hour & Attractive commission based on treatment plan sales
Join a Growing, High-Standard Private Dental Group. We are not just hiring a Receptionist/TCO. We are building a team of future leaders.
About Us: Dentopedia Group is a growing network of modern dental clinics delivering high-quality, ethical dentistry. With over 10 years of experience in private practice ownership, we are known for strong leadership, structured systems, and exceptional patient care. We are proud of our high staff retention and supportive team culture. Many of our team members have progressed into senior and leadership roles, and we actively promote from within. As we expand, we are seeking confident and commercially aware Treatment Coordinators to join our brand new, state-of-the-art premises and grow with a professional, forward-thinking group committed to raising standards. If you are looking for real career progression within an ambitious and supportive organisation, we would love to hear from you.
Role Overview: The Dental Receptionist and Treatment Coordinator plays a key role in guiding patients through their treatment journey. You will support patients from initial enquiry through consultation to treatment acceptance, ensuring they feel informed, confident, and supported every step of the way. This is a patient-facing, performance-driven role that requires excellent communication, organisation, and follow-up skills.
Key Responsibilities:
- Conduct non-clinical consultations with patients
- Explain treatment options, fees, and finance solutions clearly
- Support conversion of enquiries into booked consultations
- Follow up treatment plans to maximise acceptance
- Build strong rapport and trust with patients
- Work closely with dentists and nurses to coordinate treatment journeys
- Track performance metrics and report on conversion rates
- Manage patient communication via phone, WhatsApp, and email
- Ensure all patient records and consent documentation are accurate
- Support diary optimisation and clinic revenue growth
What We’re Looking For:
- Previous experience as a Dental Receptionist and Treatment Coordinator or similar sales/patient-facing role
- Confident communicator with strong rapport-building skills
- Comfortable discussing fees and finance options
- Highly organised with strong follow-up discipline
- Commercially aware while remaining ethical and patient-focused
- Professional appearance and confident presentation skills
- Able to work in a target-driven environment
- Confident using dental software and CRM systems
Why Join Dentopedia Group:
- Clear systems and structured patient journeys
- Strong marketing support and consistent patient flow
- Supportive management and leadership
- Performance recognition and growth opportunities
- Opportunities for progression within a growing group
- Ongoing training and development
Requirements:
- Right to work in the UK
- Excellent spoken and written English
- Strong organisational and time-management skills
- Confident discussing finance and treatment costs
- Professional and confident telephone manner
- Reliable, punctual and well-presented
- Able to work full-time Monday to Friday & Weekends with mutual agreement
Benefits:
- Three fully paid staff events each year – Summer Event, Winter Event, and Christmas Party
- 50% discount on treatments for yourself at any Dentopedia clinic
- 20% discount for your family members and relatives
- Ad-hoc Amazon gift vouchers approved by CEO
- Seasonal gifts and Christmas bonus
Dental Receptionist / Dental Treatment Coordinator (TCO) in St Albans employer: Dentopedia Group
At Dentopedia Group, we pride ourselves on being an exceptional employer that fosters a supportive and progressive work culture. Our commitment to high standards in patient care is matched by our dedication to employee growth, offering numerous opportunities for career advancement within our modern clinics. With a focus on teamwork and professional development, we ensure that our Dental Nurses not only thrive in their roles but also enjoy a fulfilling work-life balance with attractive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Dental Receptionist / Dental Treatment Coordinator (TCO) in St Albans
✨Tap into Local Dental Societies
Get connected with your local dental societies and associations. These groups often have job boards or events where you can meet potential employers face-to-face. Plus, being active in these communities shows your commitment to the field!
✨Join Dental Conferences and Workshops
Keep an eye out for dental conferences and workshops happening in your area. These events are a goldmine for networking and can lead to job opportunities. Strike up conversations with attendees and speakers—you never know who might be hiring!
✨Highlight Your Specialisations
When chatting with potential employers, don’t shy away from showcasing any special skills or areas of interest—such as paediatric dentistry or cosmetic procedures. Tailoring your pitch to reflect what makes you stand out can really set you apart!
✨Check Out Our Website for Open Positions
Don’t forget to browse our website for any job postings by clinics actively looking for full-time dentists. Applying through us can get you noticed faster, so make sure to submit your application directly when you find a position that fits!
We think you need these skills to ace Dental Receptionist / Dental Treatment Coordinator (TCO) in St Albans
Some tips for your application 🫡
Show off your qualifications!:Make sure your CV highlights any dental qualifications you have, such as your degree and any specialisations or certifications. We want to see a clear educational background and details of any dental training you’ve undergone, especially if you have experience with specific techniques or technologies.
Stand out with your clinical experience:In dentistry, practical experience speaks volumes! Include relevant clinical placements or internships on your CV, detailing the skills you honed and treatments you performed. This will highlight your hands-on abilities and familiarity with dental practices, making you an attractive candidate for Dentopedia Group.
Craft a compelling cover letter:Your cover letter is your chance to show us why you're passionate about dentistry and why you're keen to join Dentopedia Group. Share specific experiences that ignited your interest in the field and how you envision contributing to the team. Keep it personable and engaging!
Tailor your application to us:We’re all about finding the right fit here at Dentopedia Group! Be sure to tweak both your CV and cover letter to reflect how your values and goals align with ours. Highlight any experiences that show your teamwork, patient care, and adaptability in dental settings!
How to prepare for a job interview at Dentopedia Group
✨Master the Clinical Skills Assessment
As a full-time candidate in dentistry, expect to showcase your clinical skills during the interview. Brush up on practical scenarios, and be ready to demonstrate techniques. They might throw in a live assessment, so practice your hand motions and communication while working on models or during mock exams.
✨Know Your Tools and Technology
Familiarise yourself with the latest dental technologies and tools that are commonly used in practice. Be ready to discuss how you integrate these into patient care, and don’t shy away from mentioning experiences with specific equipment or software that Dentopedia Group might use.
✨Highlight Patient Care Experience
In a full-time role, patient interaction is key. Prepare anecdotes that showcase your communication skills and ability to empathise with patients. Discuss your approach to patient care, including how you handle difficult conversations or challenging cases—this will really set you apart.
✨Engage in Professional Development Discussion
Show your commitment to ongoing learning and professional growth during the interview. Be ready to discuss any courses, certifications, or workshops you've undertaken and how they’ve equipped you for a role at Dentopedia Group. This demonstrates not just your skills but also your dedication to advancing in the field.
