At a Glance
- Tasks: Guide patients through their treatment journey and support them every step of the way.
- Company: Join Dentopedia Group, a modern dental clinic with a supportive team culture.
- Benefits: Earn £12.71 per hour plus attractive commission, with discounts on treatments for you and family.
- Other info: Enjoy fun staff events and a dynamic work environment focused on growth.
- Why this job: Be part of a growing team with real career progression and ongoing training opportunities.
- Qualifications: Experience in a patient-facing role and strong communication skills are essential.
The predicted salary is between 26400 - 26400 € per year.
Location: Dentopedia Group Clinics
Schedule: Monday – Friday & Weekends
Job Type: Full-Time
Salary: Minimum wage £12.71 per hour & Attractive commission based on treatment plan sales
Join a Growing, High-Standard Private Dental Group
About Us
Dentopedia Group is a growing network of modern dental clinics delivering high-quality, ethical dentistry. With over 10 years of experience in private practice ownership, we are known for strong leadership, structured systems, and exceptional patient care. We are proud of our high staff retention and supportive team culture. Many of our team members have progressed into senior and leadership roles, and we actively promote from within. As we expand, we are seeking confident and commercially aware Treatment Coordinators to join our brand new, state-of-the-art premises and grow with a professional, forward-thinking group committed to raising standards. If you are looking for real career progression within an ambitious and supportive organisation, we would love to hear from you.
Role Overview
The Treatment Coordinator plays a key role in guiding patients through their treatment journey. You will support patients from initial enquiry through consultation to treatment acceptance, ensuring they feel informed, confident, and supported every step of the way. This is a patient-facing, performance-driven role that requires excellent communication, organisation, and follow-up skills.
Key Responsibilities
- Conduct non-clinical consultations with patients
- Explain treatment options, fees, and finance solutions clearly
- Support conversion of enquiries into booked consultations
- Follow up treatment plans to maximise acceptance
- Build strong rapport and trust with patients
- Work closely with dentists and nurses to coordinate treatment journeys
- Track performance metrics and report on conversion rates
- Manage patient communication via phone, WhatsApp, and email
- Ensure all patient records and consent documentation are accurate
- Support diary optimisation and clinic revenue growth
What We’re Looking For
- Previous experience as a Treatment Coordinator or similar sales/patient-facing role
- Confident communicator with strong rapport-building skills
- Comfortable discussing fees and finance options
- Highly organised with strong follow-up discipline
- Commercially aware while remaining ethical and patient-focused
- Professional appearance and confident presentation skills
- Able to work in a target-driven environment
- Confident using dental software and CRM systems
Why Join Dentopedia Group
- Clear systems and structured patient journeys
- Strong marketing support and consistent patient flow
- Supportive management and leadership
- Performance recognition and growth opportunities
- Opportunities for progression within a growing group
- Ongoing training and development
Requirements
- Right to work in the UK
- Excellent spoken and written English
- Strong organisational and time-management skills
- Confident discussing finance and treatment costs
- Professional and confident telephone manner
- Reliable, punctual and well-presented
- Able to work full-time Monday to Friday & Weekends with mutual agreement
Benefits
- Three fully paid staff events each year – Summer Event, Winter Event, and Christmas Party
- 50% discount on treatments for yourself at any Dentopedia clinic
- 20% discount for your family members and relatives
- Ad-hoc Amazon gift vouchers approved by CEO
- Seasonal gifts and Christmas bonus
Dental Treatment Coordinator (TCO) in Redbourn employer: Dentopedia Group
Dentopedia Group is an exceptional employer that prioritises employee growth and development within a supportive and high-standard environment. With a strong focus on internal promotion, our team members enjoy clear career progression opportunities while benefiting from a collaborative culture and attractive staff perks, including discounts on treatments and regular team events. Join us in our state-of-the-art clinics and be part of a forward-thinking group dedicated to delivering ethical dentistry and outstanding patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Dental Treatment Coordinator (TCO) in Redbourn
✨Tip Number 1
Network like a pro! Reach out to your connections in the dental field and let them know you're on the hunt for a Treatment Coordinator role. You never know who might have the inside scoop on openings at Dentopedia Group or other clinics.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the TCO role. Highlight your communication skills and experience in patient-facing roles to really stand out.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Mention something specific from your conversation to remind them of your great fit for the team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Dentopedia Group family.
We think you need these skills to ace Dental Treatment Coordinator (TCO) in Redbourn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Treatment Coordinator role. Highlight any relevant experience, especially in patient-facing roles or sales. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Dentopedia Group and how you can contribute to our team. Keep it professional but let your personality show through.
Showcase Your Communication Skills:As a TCO, communication is key! In your application, demonstrate your ability to communicate clearly and effectively. Whether it’s through your writing style or examples of past experiences, make sure we can see your skills in action.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Dentopedia Group!
How to prepare for a job interview at Dentopedia Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Treatment Coordinator inside out. Familiarise yourself with common dental treatments, fees, and finance options. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a TCO, you'll need to build rapport with patients. During the interview, demonstrate your communication skills by engaging with the interviewer. Use clear, concise language and be ready to discuss how you've successfully communicated with patients or clients in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and patient interaction skills. Think of examples from your previous experience where you handled difficult situations or converted enquiries into booked consultations. This will highlight your ability to thrive in a target-driven environment.
✨Dress to Impress
First impressions matter! Dress professionally to reflect the high standards of Dentopedia Group. A polished appearance not only shows respect for the interview process but also aligns with the professional image expected in a patient-facing role.
