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- Tasks: Lead a dynamic team in managing records across multiple offices.
- Company: Join Dentons, a global leader in legal services with a collaborative culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by improving records processes and ensuring compliance.
- Qualifications: Experience in records management and strong customer service skills required.
- Other info: Opportunity to travel and work in a fast-paced, supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
This is a key role at the heart of Dentons’ Records operations, owning end-to-end service delivery across multiple UK and Ireland offices. You’ll work with a specialist team, manage key stakeholders, drive smarter ways of working, and ensure files are handled flawlessly, compliantly and efficiently — all while partnering closely with the business to deliver a first-class, modern Records service.
Responsibilities
- Line-manage a small UK based team.
- Set objectives and conduct regular one-to-ones/performance reviews.
- Direct and oversee external contractors/service providers, ensuring services meet agreed SLAs and are delivered on time.
- Review and improve Records working practices to streamline processes and reduce unnecessary administration.
- Plan and deliver ad hoc Records projects, reporting progress, risks and benefits.
- Barcode and register all incoming archive and deeds items in Elite 3E RMS, including file/box contents where provided on storage forms or schedules.
- Return one copy of the completed registration form/schedule, with storage details added, to the relevant fee-earner’s secretary.
- Process retrievals: search Elite 3E RMS, order items via providers’ web portals, receipt/sign for deliveries, and check-out/check-in items accurately on return.
- Prepare consignments for collection (e.g., fill storage cages, arrange collections with the storage provider).
- Manage permanent withdrawals and update Elite 3E RMS to reflect final disposition.
- Undertake special Records-related tasks as required.
- Destroy client files in line with firm policy, retention schedules and data-protection requirements (e.g., UK GDPR); obtain and retain certificates of destruction.
- Maintain accurate chain-of-custody records and audit trails for all movements.
- Support Business Continuity and Health & Safety procedures relevant to Records operations.
- Work closely with Facilities teams and other internal stakeholders to coordinate services and resolve issues.
- Provide clear, timely communication (written and verbal) to internal customers and external providers.
General Role Requirements
- Minor maintenance of business equipment (training provided).
- Flexibility to travel to MK, Edinburgh, Glasgow and Dublin as required.
- Experience within Records services.
Skills and Experience
- Essential: proficient user of Elite 3E RMS (or equivalent records system) and confident with standard IT tools (e.g., Outlook, Excel, barcode scanners/labels).
- Strong customer-service focus with a pragmatic, can-do approach.
- Experience in Records/Information Management within a professional services environment.
- Understanding of data protection and retention principles applicable to Records, especially in a legal setting.
Qualifications and Training (desirable; training can be provided)
- Manual-handling training.
Personal Specification
- Excellent interpersonal skills; able to communicate effectively at all levels.
- Confident, professional and discreet.
- Flexible and adaptable; strong team player.
- Self-motivated; able to prioritise and work under pressure to deadlines.
Records Lead in London employer: Dentons
Contact Detail:
Dentons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Records Lead in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Dentons or in similar roles on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Dentons’ values and recent projects. We want to show that we’re not just a good fit for the role, but also for the company culture.
✨Tip Number 3
Practice common interview questions with a mate. We can nail our responses and feel more confident when discussing our experience in Records services.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role.
We think you need these skills to ace Records Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Records Lead role. Highlight your experience with records management, compliance, and any relevant software like Elite 3E RMS. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about records management and how you can contribute to our team. Be sure to mention any specific projects or achievements that showcase your abilities.
Showcase Your Team Management Skills: Since this role involves line-managing a small team, don’t forget to highlight your leadership experience. Share examples of how you’ve set objectives, conducted performance reviews, or improved team processes in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dentons
✨Know Your Records Inside Out
Make sure you brush up on your knowledge of records management, especially in a legal context. Familiarise yourself with the Elite 3E RMS system and be ready to discuss how you've used similar systems in the past. This will show that you're not just a good fit for the role, but that you can hit the ground running.
✨Showcase Your Leadership Skills
As a Records Lead, you'll be managing a team, so be prepared to talk about your leadership style. Think of examples where you've set objectives, conducted performance reviews, or improved team processes. Highlighting your experience in managing people will demonstrate your capability to lead effectively.
✨Demonstrate Your Problem-Solving Abilities
The role involves streamlining processes and reducing unnecessary administration. Come equipped with examples of how you've tackled inefficiencies in previous roles. Discuss specific projects where you identified problems and implemented solutions, showcasing your proactive approach.
✨Communicate Clearly and Confidently
Since the job requires clear communication with both internal and external stakeholders, practice articulating your thoughts clearly. Prepare to answer questions succinctly and ensure you can explain complex concepts in a straightforward manner. This will reflect your strong interpersonal skills and professionalism.
