Legal Operations Consultant

Department: Consultant

Duration: 12 Month Fixed Term Contract (with possibility of perm role)

Location: London

Reports to: Head of Consulting, Helix

Reference no: 7200

The Role

Please note this is a role that oversees the operational management of a legal team - experience in law is not required. The legal services market is experiencing a period of significant change, driven by growing expectations, new technology, and an evolving competitor marketplace. Our clients are increasingly looking for new approaches to satisfy the needs of their legal challenges. We are looking for an In House Management Consultant to join our growing Dentons Helix team who will be responsible for the overall management of our client-specific legal delivery teams, ensuring efficient delivery and identifying opportunities to improve the service to our clients. You will work closely with the Helix Management Team, Clients, Partners, and Associates across the firm as we look to uphold and expand our premium managed service offering to a range of clients. Our goal is to focus on all aspects of delivery, process improvement, and innovation, providing clients with an exceptional level of service throughout the client lifecycle.

Duties & Responsibilities

• To manage the operational aspects of dedicated client legal teams to ensure service excellence, continuous improvements, reporting activities, and excellent client relationships.
• Manage consultants and analysts to support client projects, new client setups, and other initiatives.
• Overall management of the Legal Managed Service team including:

• On-boarding new team members.
• Operational training, coaching, and ongoing development of your team.
• Enforce best practices in line with agreed processes.

Required Experience, Skills, and Attributes

• A strong academic record is essential.
• At least 3 years of Management Consulting experience or similar.
• Innovation mindset – able to think outside the box and solve problems with creativity.
• Excellent communication skills, both verbal and written.
• Exceptional people management skills.
• A proactive, flexible, and collaborative approach, a can-do attitude, and the ability to function effectively and efficiently in a fast-moving environment.
• The ability to work effectively with client contacts to deliver BAU, change, and improvements.
• Experience with business development activities such as responding to RFPs, presenting in pitches, and networking with clients.
• Ability to analyse data and present clear messages from it.
• Ability to think logically and pragmatically whilst being willing to challenge and question assumptions and propose alternative solutions to problems.
• Highly organised with the ability to prioritise and manage tasks in a fast-paced and dynamic environment.
• Strong influencing skills and ability to work positively and sensitively with senior stakeholders.
• Experience with project management methodologies and running projects is essential.
• Confidence with technology, with strong proficiency in Excel, Word, PowerPoint, and Outlook.

Firm Profile

Across more than 80 countries, Dentons helps you grow, protect, operate and finance your organisation by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you.

Inclusion and Diversity

We are committed to building an inclusive culture here at Dentons where our people can thrive, regardless of their background or circumstance. As well as being the right thing to do, it makes good business sense too. A richness of backgrounds, experiences and perspectives helps us best serve our clients and the communities in which we operate.

Equal Opportunities

Dentons is committed to providing equal opportunities for all. We welcome applications from everyone including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurodiversity, disability, or with parental or caring responsibilities. We also offer flexible working hours. During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with us during the application process is treated in confidence.

If you have any questions about this or the role criteria, please email recruitment.matters@dentons.com.

NO AGENCIES PLEASE

If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand, please email recruitment.matters@dentons.com. Enquiries only please – applications will not be accepted via email. Please note that we will not accept unsolicited CVs sent to the business, nor will we accept any associated terms of business.