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- Tasks: Lead a global team to ensure top-notch support for Talent systems like SuccessFactors.
- Company: Join Dentons, the world's largest law firm, known for innovation and diverse perspectives.
- Benefits: Enjoy competitive pay, remote work options, and a dynamic corporate culture.
- Why this job: Be part of a forward-thinking team that values collaboration and continuous improvement.
- Qualifications: 5+ years in HR systems management; SAP SuccessFactors experience preferred.
- Other info: Fluency in English is essential; additional languages are a bonus.
The predicted salary is between 48000 - 84000 £ per year.
Dentons is designed to be different. We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative ways. We are the world's largest global law firm, with 12,000+ people across 80+ countries. Driven by the diverse perspectives of our people, our clients, and our communities, we combine local knowledge with global insight.
The Global Talent Applications Support Manager is responsible for managing a global support team delivering system stability, high-quality service, and responsive issue resolution across the Talent systems portfolio. The role requires an experienced leader who can drive operational excellence, improve service delivery, ensure system adoption, and enhance the value derived from Talent technologies. This role contributes to the strategic roadmap for Talent systems, working in close partnership with HR, IT, Compliance, Data Privacy, Risk, and external vendors to ensure alignment, data quality, and regulatory compliance.
Responsibilities- Operational Management
- Oversee the day-to-day delivery of Talent application support services, ensuring timely and accurate issue resolution for SuccessFactors and associated Talent systems.
- Act as escalation point for complex system issues and ensure appropriate follow-up, root cause analysis, and long-term resolution.
- Maintain high standards of system reliability and data integrity in the live production environment.
- Define and monitor service level objectives (SLOs), KPIs, and reporting for Talent application support services.
- Team Leadership
- Lead and manage a global team of a Team Lead, Data, Integration and Systems Analysts.
- Define clear objectives, monitor performance, and provide regular coaching and professional development.
- Foster a culture of collaboration, ownership, and continuous improvement within the team.
- Stakeholder and Service Management
- Serve as a key point of contact for HR, IT, and Compliance stakeholders in relation to Talent system support and operational improvements.
- Build strong working relationships with regional Talent leads and ensure consistent service delivery across jurisdictions.
- Collaborate with Global and region-based teams to resolve region-specific challenges while maintaining global alignment.
- Vendor and Partner Management
- Manage relationships with third-party vendors and service providers delivering Talent systems support, ensuring SLAs are met.
- Coordinate with SAP, managed service providers, and implementation partners on enhancements, upgrades, and support escalations.
- System Governance
- Own the change management process for Talent applications, including risk assessment, testing coordination, and communication.
- Ensure compliance with GBT standards, including adherence to governance and change control policies.
- Act as gatekeeper for the production SAP SuccessFactors environment, ensuring quality assurance and regression testing before changes go live.
- Strategic Planning and Roadmap Execution
- Contribute to the definition and delivery of the Talent technology roadmap in partnership with the Global Senior Manager, Talent Systems.
- Support analysis and prioritization of system enhancements, configuration changes, and new module adoption.
- Stay current with SAP SuccessFactors roadmap updates and industry trends.
- Data Quality and Reporting
- Support data governance initiatives and ensure master data quality across Talent systems.
- Work closely with the Global People Reporting and Analytics team to deliver dashboards, reports, and insights that inform Talent strategy and operations.
- Promote data-driven decision-making by enabling self-service reporting capabilities where appropriate.
- Process Improvement and Enablement
- Identify opportunities for automation and efficiency within Talent system support and operations.
- Maintain documentation, FAQs, and end-user training materials to support system adoption.
- Lead or contribute to the delivery of training and enablement programs for system users.
The Global Talent Applications Support Manager must demonstrate a diverse set of skills and competencies to effectively oversee, contribute to organizational growth, and ensure the optimal performance of Global Talent systems.
Technical Skills- Deep functional knowledge of SAP SuccessFactors and related Talent systems.
- Experience with system configuration, change control, and support in a complex, multi-region environment.
- Familiarity with application management practices, ITSM frameworks, and Talent data structures.
- Experience with reporting tools and dashboard platforms (e.g., People Analytics, Power BI).
- Strong leadership and team management abilities.
- Proven experience managing global teams across multiple time zones and cultures.
- Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
- Strong facilitation, negotiation, and problem-solving skills.
- Ability to build and maintain relationships with stakeholders across global regions.
- Strong problem-solving and analytical skills, with attention to detail.
- Experience managing third-party vendors and holding them accountable for delivery.
- Familiarity with ITIL service delivery practices and tools such as FreshService, ServiceNow, or JIRA.
- Ability to balance business priorities with operational stability.
- Post-secondary degree or equivalent in Information Technology, Business, Human Resources, or a related discipline.
- Minimum 5 years’ experience in HR systems management, including SAP SuccessFactors or similar platforms.
- Experience managing HRIS or application support teams in a global environment.
- Certification in SuccessFactors or relevant HR technology preferred.
- Project management or ITIL certification advantageous.
- Experience in legal, professional services, or similarly complex organizational structures desirable.
- Fluency in English required; additional language skills are a plus.
We are a truly global law firm and as such, always welcome individuals with foreign language capabilities. Additionally, we welcome individuals with a global background including professional experience gained across different geographies. Remuneration and benefits package will reflect the successful candidates experience and country where hired.
Global Talent Applications Support Manager employer: Dentons
Contact Detail:
Dentons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Talent Applications Support Manager
✨Tip Number 1
Familiarise yourself with SAP SuccessFactors and related Talent systems. Understanding the intricacies of these platforms will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees at Dentons or similar firms. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed global teams or complex projects. This will highlight your ability to lead and drive operational excellence, which is crucial for this role.
✨Tip Number 4
Stay updated on industry trends and SAP SuccessFactors roadmap updates. Being knowledgeable about the latest developments will position you as a forward-thinking candidate who can contribute to the strategic planning of Talent systems.
We think you need these skills to ace Global Talent Applications Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing HR systems, particularly with SAP SuccessFactors. Emphasise your leadership skills and any experience you have in a global environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and how your background aligns with Dentons' mission to challenge the status quo. Mention specific examples of how you've improved service delivery in previous roles.
Highlight Technical Skills: Clearly outline your technical skills related to Talent systems, especially your familiarity with ITSM frameworks and reporting tools. This will demonstrate your capability to manage the complexities of the role.
Showcase Leadership Experience: Detail your experience in leading global teams and managing vendor relationships. Provide examples of how you've fostered collaboration and continuous improvement within your team.
How to prepare for a job interview at Dentons
✨Understand the Role and Responsibilities
Make sure you thoroughly understand the job description and responsibilities of the Global Talent Applications Support Manager. Familiarise yourself with SAP SuccessFactors and related Talent systems, as well as the operational management aspects of the role.
✨Showcase Leadership Skills
Prepare to discuss your leadership experience, especially in managing global teams across different time zones and cultures. Highlight specific examples where you've fostered collaboration and continuous improvement within your team.
✨Demonstrate Problem-Solving Abilities
Be ready to provide examples of complex system issues you've resolved in the past. Discuss your approach to root cause analysis and how you ensure long-term solutions are implemented.
✨Engage with Stakeholders
Prepare to talk about your experience in building relationships with stakeholders, particularly in HR, IT, and Compliance. Emphasise your communication skills and how you've influenced decision-making at various levels.
