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- Tasks: Chase aged debt, manage client relationships, and support cashflow management.
- Company: Join Dentons, a global leader in legal solutions with a commitment to inclusion.
- Benefits: Flexible working hours, professional development, and a supportive team environment.
- Why this job: Make a real impact on financial health while developing your communication and problem-solving skills.
- Qualifications: Experience in credit control and strong communication skills are essential.
- Other info: Dynamic role with opportunities for growth in a collaborative, diverse workplace.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Any UK office or remote
Department/Division: Finance
Duration: Permanent
Reports to: Credit Control Manager
Direct Reports: None
Type of Role: Hybrid or remote
The Role
Working as part of the wider Revenue and Credit Management team, the Credit Controller will be responsible for reducing aged debt across the UK offices. The role requires regular interaction with clients, partners and fee earners, and plays an important part in managing the firm’s cashflow and client relationships. Effective communication skills, commercial awareness, and an anticipatory approach to problem‑solving are essential.
Key Responsibilities
- Diligently chase aged debt by email and telephone, completing a minimum of 10 client calls per day.
- Arrange and attend ad‑hoc and monthly meetings with partners and fee earners to discuss debtor exposure and agree strategies for recovering aged and/or challenging debts.
- Attend partner meetings alongside Revenue Controllers to understand overall financial exposure and support collaborative decision‑making.
- Escalate problematic clients, fee earners or complex debts to the Credit Control Manager or Revenue Manager as appropriate.
- Liaise with international Dentons teams where required to support global client relationships and cross‑border billing/collections.
- Maintain accurate and detailed debtor notes and activity logs within the Elite 3E Collections system.
- Assist the Credit Control Manager with the preparation of monthly or ad‑hoc reports.
- Support daily banking activities including allocating payments.
General Responsibilities
- Respond to finance queries from partners, fee earners and secretaries in a timely and professional manner.
- Provide assistance to the Revenue team on ad‑hoc projects as required.
- Collaborate with international Dentons offices as relevant to client or matter requirements.
- Support month‑end billing and be willing to work beyond core hours when required to meet deadlines or client expectations.
Required experience, skills, and attributes
Experience
- Previous experience in a credit control role with a thorough understanding of collections processes.
- Experience within a law firm or professional services environment is welcome but not essential.
- Knowledge of Elite 3E would be helpful.
Skills & Attributes
- Skilled communicator, able to engage effectively with clients, partners and fee earners, including handling challenging conversations with professionalism and tact.
- Effective interpersonal skills, with the ability to build positive working relationships across all levels of the firm.
- Highly organised and detail‑focused, demonstrating accuracy and consistency in all aspects of work, including record keeping and follow‑up actions.
- Self‑motivated and keen, taking ownership of tasks and demonstrating initiative while knowing when to escalate issues or seek guidance.
- Maintaining composure in challenging situations, able to handle multiple priorities and function efficiently within tight timeframes, especially during high‑demand billing cycles.
- Collaborative team player who contributes positively to team goals, shares knowledge, and supports colleagues during peak workloads.
- Commercially aware, recognising the importance of cashflow, client relationships and the wider financial impact of aged debt.
- Professional and dependable, demonstrating an exemplary work ethic, a collaborative spirit and a commitment to delivering high‑quality service.
- Technically competent, with proficiency using MS Office (especially Excel) and the ability to quickly learn new systems or financial software.
Firm Profile
Across more than 80 countries, Dentons helps you grow, protect, operate and finance your organisation by providing uniquely global and deeply local legal solutions. Polycentric, purpose‑driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you.
Inclusion & Diversity
We are committed to building an inclusive culture here at Dentons where our people can thrive, regardless of their background or circumstance. As well as being the right thing to do, it makes good business sense too. A richness of backgrounds, experiences and perspectives helps us best serve our clients and the communities in which we operate.
Dentons is committed to providing equal opportunities for all. We welcome applications from everyone including any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurodiversity, disability, or with parental or caring responsibilities. We also offer flexible working hours. During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with us during the application process is treated in confidence.
If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand, please email recruitment.matters@dentons.com. Enquiries only please – applications will not be accepted via email. Please note that we will not accept unsolicited CVs sent to the business, nor will we accept any associated terms of business.
Credit Controller employer: Dentons Canada
Contact Detail:
Dentons Canada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Get to know the company inside out! Research Dentons and understand their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Credit Controller, you'll need to engage with clients and partners regularly. Role-play challenging conversations with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Dentons. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your previous experience in credit control and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your communication skills and how you handle challenging situations, as these are key for us at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled difficult debts or client relationships in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: Don't forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Dentons Canada
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your understanding of cash flow and aged debt metrics. Be prepared to discuss how you've successfully managed these in previous roles, as it shows your commercial awareness and ability to contribute to the firm's financial health.
✨Master the Art of Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing challenging conversations. Think of examples where you've successfully navigated tough discussions with clients or colleagues, as this will demonstrate your interpersonal skills.
✨Showcase Your Organisational Skills
Being detail-focused and organised is crucial for a Credit Controller. Prepare to share specific strategies you use to keep track of debts and client interactions. Mention any tools or systems you've used, like Elite 3E, to highlight your technical competence and ability to maintain accurate records.
✨Be Ready to Collaborate
This role involves working closely with various teams, so be prepared to discuss your experience in collaborative environments. Share examples of how you've contributed to team goals or supported colleagues during busy periods, showcasing your team player mentality and commitment to high-quality service.
