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- Tasks: Be the friendly face of our clinic, managing patient interactions and ensuring smooth operations.
- Company: Join Dentafly, a growing dental organisation focused on patient care and professionalism.
- Benefits: Enjoy a competitive salary, pension scheme, free parking, and 28 days paid leave.
- Why this job: Make a real difference in patients' lives while working in a supportive and modern environment.
- Qualifications: Previous receptionist experience in a dental or medical setting is essential.
- Other info: Flexible part-time options available with opportunities for career growth.
The predicted salary is between 22000 - 26000 £ per year.
Dentafly is a growing private dental organisation focused on delivering a calm, professional and patient-centred experience. Our Chiswick clinic operates to high standards of care, organisation and communication. We are now looking for a Front of House / Dental Receptionist to join our team and support the smooth day-to-day running of the clinic.
The Role
You will be the first point of contact for patients, ensuring a warm, professional and well-organised front-of-house experience. You will work closely with clinicians and management to ensure excellent patient care and efficient clinic operations.
Key Responsibilities
- Welcoming patients in person, by phone and via email in a professional and friendly manner
- Managing appointment bookings, confirmations and cancellations
- Handling inbound and outbound calls with excellent customer service
- Managing patient records and correspondence using internal software systems
- Processing payments, deposits, invoices and refunds
- Supporting referrals, enquiries and follow-ups
- Maintaining patient confidentiality at all times
- Ensuring the reception and waiting areas are organised and presentable
- Liaising with the clinical team to ensure smooth patient flow
- Supporting basic CQC, health & safety and clinic compliance tasks
- Opening and closing duties as required
Working Hours
Full-time: Approximately 42.5 hours per week, Monday to Friday (rota-based), including: Friday: earlier finish (e.g. 16:30). Part-time: Flexible options available, typically 16–24 hours per week, to be agreed.
About You
- Previous experience as a receptionist in a dental or medical clinic
- Fluent in English (spoken and written) – additional languages are a plus
- Confident, professional and well-presented
- Strong organisational and multitasking skills
- Comfortable using computer systems and internal booking software
- Calm and patient-focused in a busy clinic environment
- Experience in private dentistry or medical/aesthetic clinics
- Basic financial administration experience (payments, invoicing)
- Experience with dental software (e.g. Exact, SOE, Carestream, Cliniko)
- Knowledge of private dental treatments and fee structures
- Previous experience in customer service / sales environment (upselling treatments, packages)
Salary: £26,000 – £30,000 per year (full-time, based on experience). Part-time roles available with salary calculated pro-rata, based on hours worked.
What We Offer
- Competitive salary in line with experience
- Company pension scheme
- Free parking
- 28 days paid annual leave per year (including UK bank holidays, pro-rata for part-time)
- Full training and structured onboarding
- Employee Discount
- Supportive, professional and friendly working environment
- Opportunity to grow within a developing private dental organisation
- Modern clinic setting in Chiswick with excellent transport links
How to Apply
Applications can be submitted directly via LinkedIn or Indeed. Alternatively, candidates may email their CV and cover letter to info@dentalfly.co.uk.
Front of House / Dental Receptionist in London employer: DentalFly
Contact Detail:
DentalFly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House / Dental Receptionist in London
✨Tip Number 1
Make sure you research Dentafly and understand their values. When you walk in for your interview, show us that you’re not just another candidate but someone who genuinely connects with our patient-centred approach.
✨Tip Number 2
Practice your communication skills! As a Front of House / Dental Receptionist, you’ll be the first point of contact. We want to see you shine in your ability to engage warmly with patients, so role-play some scenarios with a friend.
✨Tip Number 3
Dress the part! First impressions matter, especially in a professional setting like ours. Show up looking polished and ready to represent Dentafly’s high standards of care and professionalism.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing us your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Front of House / Dental Receptionist in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your cover letter. Remember, you’ll be the first point of contact for our patients, so showing that you can connect with people is key.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in dental or medical reception. We’re looking for specific skills like managing appointments and handling patient records, so make those stand out! Use keywords from the job description to show us you’re a perfect fit.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid long paragraphs and use bullet points where possible to showcase your skills and experiences effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep everything organised. Plus, you’ll get to see more about our clinic and what we’re all about!
How to prepare for a job interview at DentalFly
✨Know the Clinic Inside Out
Before your interview, take some time to research Dentafly and its values. Understand their focus on patient-centred care and how they operate. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House / Dental Receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve successfully managed patient interactions, handled complaints, or improved patient satisfaction. This will demonstrate your ability to create a warm and professional atmosphere.
✨Familiarise Yourself with Dental Software
If you have experience with dental software like Exact or SOE, be ready to discuss it. If not, consider brushing up on common systems used in dental practices. Showing that you’re tech-savvy and willing to learn can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the clinic’s operations, team dynamics, or growth opportunities. This shows that you’re not just interested in the role, but also in how you can contribute to the clinic's success.
