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- Tasks: Be the friendly face of our clinic, managing appointments and ensuring a smooth patient experience.
- Company: Join Dentafly, a growing private dental organisation focused on patient care.
- Benefits: Enjoy a competitive salary, pension scheme, free parking, and 28 days paid leave.
- Why this job: Make a real difference in patients' lives while working in a supportive environment.
- Qualifications: Previous receptionist experience in a dental or medical setting is essential.
- Other info: Flexible part-time options available with opportunities for growth.
The predicted salary is between 22000 - 26000 £ per year.
Dentafly is a growing private dental organisation focused on delivering a calm, professional and patient-centred experience. Our Chiswick clinic operates to high standards of care, organisation and communication. We are now looking for a Front of House / Dental Receptionist to join our team and support the smooth day-to-day running of the clinic.
The Role
You will be the first point of contact for patients, ensuring a warm, professional and well-organised front-of-house experience. You will work closely with clinicians and management to ensure excellent patient care and efficient clinic operations.
Key Responsibilities
- Welcoming patients in person, by phone and via email in a professional and friendly manner
- Managing appointment bookings, confirmations and cancellations
- Handling inbound and outbound calls with excellent customer service
- Managing patient records and correspondence using internal software systems
- Processing payments, deposits, invoices and refunds
- Supporting referrals, enquiries and follow-ups
- Maintaining patient confidentiality at all times
- Ensuring the reception and waiting areas are organised and presentable
- Liaising with the clinical team to ensure smooth patient flow
- Supporting basic CQC, health & safety and clinic compliance tasks
- Opening and closing duties as required
Working Hours
Full-time: Approximately 42.5 hours per week, Monday to Friday (rota-based), including: Friday: earlier finish (e.g. 16:30). Part-time: Flexible options available, typically 16–24 hours per week, to be agreed.
About You
- Previous experience as a receptionist in a dental or medical clinic
- Fluent in English (spoken and written) – additional languages are a plus
- Confident, professional and well-presented
- Strong organisational and multitasking skills
- Comfortable using computer systems and internal booking software
- Calm and patient-focused in a busy clinic environment
- Experience in private dentistry or medical/aesthetic clinics
- Basic financial administration experience (payments, invoicing)
- Experience with dental software (e.g. Exact, SOE, Carestream, Cliniko)
- Knowledge of private dental treatments and fee structures
- Previous experience in customer service / sales environment (upselling treatments, packages)
Salary: £26,000 – £30,000 per year (full-time, based on experience). Part-time roles available with salary calculated pro-rata, based on hours worked.
What We Offer
- Competitive salary in line with experience
- Company pension scheme
- Free parking
- 28 days paid annual leave per year (including UK bank holidays, pro-rata for part-time)
- Full training and structured onboarding
- Employee Discount
- Supportive, professional and friendly working environment
- Opportunity to grow within a developing private dental organisation
- Modern clinic setting in Chiswick with excellent transport links
How to Apply
Applications can be submitted directly via LinkedIn or Indeed. Alternatively, candidates may email their CV and cover letter to info@dentalfly.co.uk.
Front of House / Dental Receptionist employer: DentalFly
Contact Detail:
DentalFly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House / Dental Receptionist
✨Tip Number 1
Make sure to research Dentafly and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Front of House / Dental Receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with welcoming patients and handling inquiries.
✨Tip Number 3
Network with current employees or others in the dental field. They can provide insights into the clinic's culture and what it takes to succeed there. Plus, personal connections can sometimes lead to job opportunities!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really want to join the Dentafly team.
We think you need these skills to ace Front of House / Dental Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your cover letter. Remember, you’ll be the first point of contact for our patients, so showing that you’re approachable is key.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in dental or medical reception. We love seeing how your skills match what we’re looking for, so don’t just send a generic CV. Focus on your organisational skills and any experience with dental software!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors – attention to detail is super important in this role!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application, and it shows you’re genuinely interested in joining our team at Dentafly!
How to prepare for a job interview at DentalFly
✨Know the Company Inside Out
Before your interview, take some time to research Dentafly. Understand their values, services, and what makes them unique in the dental industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House / Dental Receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a patient or customer. Highlight your ability to stay calm under pressure and how you manage multiple tasks while keeping a friendly demeanour.
✨Familiarise Yourself with Dental Software
If you have experience with dental software like Exact or SOE, be ready to discuss it. If not, do a bit of research on common systems used in dental practices. Showing that you’re tech-savvy and willing to learn can set you apart from other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the clinic’s culture, team dynamics, and growth opportunities. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the organisation.
