Join Our Friendly and Growing Team at Dentalcare Hook
Dentalcare Hook is looking for a professional, enthusiastic, and patient-focused Dental Receptionist to join our busy practice. This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced healthcare environment and is passionate about delivering an exceptional patient experience.
As the first point of contact for our patients, you will play a vital role in ensuring the smooth running of the reception area while supporting both NHS and private patient journeys.
Key Responsibilities
- Welcoming patients and providing outstanding customer service both in person and over the phone.
- Managing appointment bookings and maintaining an efficient clinician diary.
- Maximising diary utilisation and supporting practice performance.
- Discussing and promoting suitable private treatment options and dental plans to patients.
- Handling patient enquiries and providing accurate information about treatments and services.
- Processing payments and balancing daily transactions.
- Managing outstanding patient balances and supporting debt recovery processes in a professional and sensitive manner.
- Maintaining accurate patient records using practice management software.
- Coordinating communication between patients, clinicians, and the wider practice team.
- Supporting the practice in achieving excellent patient satisfaction and retention.
What We're Looking For
Essential
- Previous experience in a customer-facing role.
- Hours: 32 hours over 4 days
- Excellent communication and interpersonal skills.
- Strong organisational and diary management abilities.
- Confidence handling payments and financial transactions.
- Ability to work flexibly between Monday and Saturday.
- Professional, positive, and proactive attitude.
- Good IT skills and attention to detail.
Desirable
- Previous dental reception experience.
- Experience using dental practice management software.
- Experience discussing private treatment options and treatment plans with patients.
- Understanding of NHS and private dental services.
What We Offer
- Competitive salary based on experience.
- Supportive and friendly working environment.
- Ongoing training and development opportunities.
- Career progression within a growing dental group.
- Employee benefits and staff discounts.
- The opportunity to make a real difference to our patients' experience.
- Opportunity to progress within the Practice - Head Receptionist
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Part-Time Dental Receptionist - Hook employer: Dentalcare-Group-4
At Dentalcare Group, we pride ourselves on being an excellent employer by fostering a supportive and inclusive work environment for our Dental Hygienists in Reading. With competitive pay, ongoing career development, and access to the latest technology in our newly refurbished practices, we ensure that our team members are well-equipped to provide exceptional patient care. Join us for a rewarding career where your contributions are valued, and enjoy team social events that enhance our friendly culture.
