Patient Care Coordinator in Borehamwood

The Patient Care Coordinator will serve as the first point of contact for patients, ensuring a seamless and exceptional experience.

Key Responsibilities

• Reception & Patient Management: Welcoming patients, maintaining a clean reception area, managing calls/emails, leading staff huddles, and promoting the practice\’s reputation.
• Diary & Appointment Management: Efficient scheduling, managing recalls, and optimising appointment productivity.
• Administrative & Data Management: Maintaining accurate patient records, adhering to GDPR, and managing financial records.
• Patient Journey & Hospitality: Ensuring high standards of care, upselling treatments, and providing comfort to patients.
• Finance & Reporting: Processing payments, maintaining financial accuracy, and reporting income.
• Communication: Acting as a key communication point for patients and staff, addressing inquiries and concerns professionally.
• Compliance & Health & Safety: Adhering to safeguarding policies, infection control protocols, and the practices policies.

Qualifications

• Experience in front-of-house or administrative roles (preferably in dental/healthcare).
• Strong communication, organizational, and multitasking skills.
• Proficiency in computer systems; knowledge of dental terminology is a plus.
• Proactive and team-oriented attitude.

Benefits & Compensation

• Market-Leading Salary: Competitive compensation that reflects your experience and expertise.
• Excellent Administration Support: Benefit from dedicated administrative assistance to help you excel in your role.
• Clinical Support: Access to strong clinical backing to enhance patient care and operational efficiency.