Dental Intelligence Inc is seeking a Team Lead to own the VoIP onboarding and support function. You will manage onboarding throughput, ensure quality, and lead a trainer plus two support specialists, while reporting outcomes to leadership.
You will also oversee complex cutovers, escalation handling, and the creation of SOPs, runbooks, and performance metrics. This role balances hands-on expertise with people leadership to scale the onboarding function.
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