At a Glance
- Tasks: Support dentists with case enquiries and digital workflows while building lasting relationships.
- Company: Join a fast-growing dental lab revolutionising customer service through technology.
- Benefits: Competitive salary, full training, career progression, and a supportive work environment.
- Other info: Opportunities for mentorship and growth in a dynamic team.
- Why this job: Make a real difference in the dental industry while developing your technical skills.
- Qualifications: Great communication skills, organisation, and a passion for problem-solving.
The predicted salary is between 38250 - 46750 £ per year.
At Dental Infinity Laboratory, we're changing the way dentists work with their laboratory through digital technology, high-quality products, and exceptional support.
Working closely with our global partner laboratory, Leixir, we're a fast-growing business with big ambitions.
We believe great customer relationships are at the heart of everything we do, and we're looking for someone who shares that mindset and wants to be part of the journey.
This isn't a typical customer service role.
You'll become a trusted point of contact for our customers, building relationships with dental practices, helping with case enquiries and digital workflows, and developing your technical knowledge along the way.
As we continue to expand, you'll have the chance to shape the role, take on new responsibilities and build a long-term career with us.
- What you'll be doing
- Supporting our customers by phone, email, Whats App and our online portal
- Building lasting relationships with dentists and practice teams
- Helping customers with case enquiries, digital workflows and day-to-day support
- Learning about our products so you can recommend the best solution for each case
- Introducing customers to products and services they may not already be using
- Working closely with our technicians and the wider team to make sure every case runs smoothly
- Supporting new customers as they get started with us
- Listening to customer feedback and helping us continually improve
- We're looking for someone who
- Enjoys speaking with people and building relationships
- Has excellent written and verbal communication skills
- Is naturally organised and enjoys multitasking
- Is proactive and enjoys problem solving
- Is comfortable using computers and learning new software
- Enjoys learning technical information
- Has an interest in sales, customer success or account management
- Wants to develop into a specialist technical support role
Previous experience in customer service, healthcare, dental, hospitality, retail or sales would be an advantage, but is not essential
- What you'll receive
- Full training in dental laboratory products and digital workflows
- A clear pathway into technical customer support
- Opportunities to develop commercial and account management skills
- Ongoing mentoring from an experienced team
- A supportive and friendly working environment
- Genuine opportunities for career progression within a rapidly growing business
- Full training provided
- Career progression opportunities
Why join Dental Infinity Laboratory?
We're growing quickly and investing heavily in technology, customer experience and innovation.
We believe great service is just as important as great dentistry, and every member of our team has the opportunity to make a real difference to our customers.
If you're looking for a career where you can develop specialist knowledge, build lasting customer relationships and grow with an ambitious company, we would love to hear from you.
Work Location: In person. Loughton, Essex.
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Dental Lab Customer Service Associate in Loughton employer: Dental Infinity Laboratory
At Dental Infinity Laboratory, we pride ourselves on fostering a dynamic and supportive work culture that prioritises employee growth and development. As a Dental Lab Customer Service Associate, you'll not only receive comprehensive training in dental products and digital workflows but also enjoy a clear pathway to advance into technical support roles. Located in Loughton, Essex, our rapidly growing company offers a unique opportunity to build meaningful relationships with customers while contributing to innovative solutions in the dental industry.
Contact Details:
Dental Infinity Laboratory Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dental Lab Customer Service Associate in Loughton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dental Infinity Laboratory. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dental Infinity Laboratory before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dental Lab Customer Service Associate in Loughton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dental Infinity Laboratory:Your cover letter is your chance to shine! Tell us why you want to work at Dental Infinity Laboratory specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dental Infinity Laboratory!
How to prepare for a job interview at Dental Infinity Laboratory
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
