At a Glance
- Tasks: Lead a team to enhance patient experience and drive treatment bookings.
- Company: Join Dental Excellence, a top-tier dental group in London.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Be part of an innovative team shaping the future of dental care.
- Why this job: Make a real impact in a fast-growing dental brand with leadership potential.
- Qualifications: Experience in treatment coordination and team management required.
The predicted salary is between 40000 - 50000 € per year.
Dental Excellence is one of the UK's leading premium dental groups, with an established clinic in Chelsea and a brand new kiosk concept and clinic launching at Westfield London this summer. We’re growing fast, and we need a commercially sharp, people-first operator to lead our treatment coordination function across both London sites.
The Role
Reporting to the Practice Manager, you’ll lead a small team of Treatment Coordinators across our Westfield and Chelsea locations — owning the full patient journey from initial enquiry through to treatment booking. This is equal parts leadership, sales and patient experience. You’ll be the engine behind our commercial performance in London.
You’ll ensure every lead is followed up promptly and professionally, every treatment conversation is had with warmth and confidence, and every prospective patient is guided seamlessly toward booking. You’ll also take ownership of our CRM, working our existing client database to identify opportunities, re-engage lapsed patients and drive incremental revenue across both sites.
What We’re Looking For
- Proven experience as a Treatment Coordinator, ideally in cosmetic dentistry or aesthetics
- A track record of driving treatment conversion and hitting commercial targets
- Experience managing or mentoring a team
- Confident, natural communicator — able to build trust with patients and get the best from a team
- Comfortable with CRM systems and data-driven outreach
- Analytical mindset — comfortable working with sales data, reports and performance metrics
- Highly organised with strong attention to detail
- Ambitious, self-motivated and commercially minded
Why Dental Excellence?
This is a genuine leadership opportunity at a premium, growth-stage dental brand — with the autonomy to make your mark and real scope to grow with the business.
Lead TCO / Business Development in London employer: Dental Excellence UK
Dental Excellence is an exceptional employer, offering a dynamic work environment in the heart of London, where you can lead a passionate team and make a significant impact on patient experiences. With a strong focus on employee growth, we provide ample opportunities for professional development and the chance to shape the future of our innovative dental practices at both our Chelsea and Westfield locations. Join us to be part of a premium brand that values leadership, collaboration, and a people-first approach in delivering outstanding dental care.
StudySmarter Expert Advice🤫
We think this is how you could land Lead TCO / Business Development in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the dental industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the Lead TCO role, make sure you can confidently explain why you're the perfect fit. Highlight your experience in treatment coordination and your knack for driving conversions.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the best choice for the team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining Dental Excellence. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Lead TCO / Business Development in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about leading a team and enhancing patient experiences in our dental clinics.
Tailor Your CV:Make sure your CV is tailored to highlight your experience as a Treatment Coordinator. Focus on your achievements in driving treatment conversions and managing teams, as these are key to what we’re looking for.
Be Personable:In your cover letter, don’t just list your skills—tell us how you’ve used them to build trust with patients and lead a team. We value natural communicators who can connect with people, so let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Dental Excellence.
How to prepare for a job interview at Dental Excellence UK
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the role. Familiarise yourself with the responsibilities of a Treatment Coordinator and how they contribute to patient experience and commercial performance. Brush up on your knowledge of CRM systems and be ready to discuss how you've used data to drive results in previous roles.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed or mentored others. Think about specific situations where you motivated your team or improved their performance. This will demonstrate your ability to lead effectively in a fast-paced environment.
✨Communicate with Confidence
As a natural communicator, you’ll need to build trust with patients and your team. Practice articulating your thoughts clearly and confidently. Use role-play scenarios to simulate patient interactions and treatment conversations, showcasing your warmth and professionalism.
✨Be Data-Driven
Highlight your analytical mindset by discussing how you've used sales data and performance metrics in past roles. Prepare to talk about specific examples where your data-driven approach led to increased treatment conversions or revenue growth. This will show that you're not just a people person, but also commercially savvy.
