Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate schedules and provide top-notch customer service for dental engineers.
- Company: Join a rapidly growing provider in the dental and beauty sectors.
- Benefits: Enjoy 33 days holiday, performance bonuses, and health support services.
- Why this job: Be part of a dynamic team delivering excellent service every day.
- Qualifications: Strong communication skills and customer service experience are essential.
- Other info: Great opportunities for growth in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
Are you proactive, organised, and confident juggling multiple tasks in a fast-paced environment? We are looking for a Scheduling Coordinator to join our Engineering Service Scheduling and Equipment Installations team, providing administrative and customer service support to our portfolio of dental customers. This varied role involves managing customer expectations, coordinating with internal departments, and ensuring our dental engineers and equipment requests are scheduled efficiently. No two days are the same, so attention to detail, strong communication skills, and enjoyment of collaborative working are essential.
About The Role
You will support engineering service scheduling and equipment installation coordination, handling customer enquiries, scheduling maintenance, raising breakdown cases, managing inboxes, and ensuring all systems and customer information are maintained. You’ll play a central role in keeping our operations running smoothly and ensuring timely, high-quality service for customers.
Key Responsibilities
- Answer emails and inbound/outbound calls from dental customers and suppliers, resolving engineering support queries and actioning equipment requests.
- Provide efficient time and geographical management of engineers’ scheduling diaries.
- Schedule planned maintenance service work to ensure customer equipment is compliant with manufacturer standards.
- Liaise with internal teams to arrange deliveries and installations of dental equipment.
- Assist with invoicing processes, ensuring quotations are raised efficiently and resolving key client issues or complaints.
- Manage multiple inboxes, provide timelines to customers, and maintain accurate information across multiple systems.
- Work commercially toward service group KPI targets (revenue, breakdown attendance, customer communication).
- Act as the first point of contact for engineering support via incoming phone calls.
- Raise breakdown cases on Microsoft CRM Field One, assign to engineers, keep customers updated, and follow enquiries through to conclusion.
- Build strong customer and supplier relationships, ensuring quality care and satisfaction.
- Respond knowledgeably to customer questions about our product and service offering.
- Ensure customers receive all documentation and reports following engineer visits to maintain compliance for inspection visits.
What We’re Looking For
- Excellent verbal and written communication skills.
- Strong organisational abilities and a keen eye for detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Customer service or call-handling experience (essential).
- Confident using CRM systems and Microsoft Office tools.
- A collaborative team player with a commercially driven mindset.
- Access to your own transport (due to location requirements).
What We Offer
- Discretionary company performance-related bonus.
- Comprehensive discount portal — gym memberships, shopping savings, days out.
- SmartPay loan scheme (interest‑free).
- Cycle2Work scheme.
- Enhanced holiday entitlement — 33 days including bank holidays.
- An additional day off for your birthday.
- Option to purchase extra annual leave.
- Company pension scheme.
- Dental plan.
- Company sick pay, life assurance, enhanced maternity/paternity.
- Eye test vouchers.
- Mental health support services & virtual GP access.
- Free on‑site parking.
Why Join Dental Directory?
Dental Directory is a rapidly growing provider of specialist products, equipment, and support services across the dental and beauty sectors in the UK and Ireland. Our scheduling team is energetic, collaborative, and passionate about delivering excellent service — and we’re looking for people who share that enthusiasm. If you’re driven, organised, and love working in a dynamic environment, we’d love to hear from you.
Scheduling Coordinator in Stirling employer: Dental Directory
Contact Detail:
Dental Directory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Coordinator in Stirling
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dental Directory. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Scheduling Coordinator, especially your organisational abilities and customer service experience.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, as a Scheduling Coordinator, you'll need to demonstrate that you can handle multiple tasks while keeping everyone informed and satisfied.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Scheduling Coordinator in Stirling
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scheduling Coordinator role. Highlight your organisational skills and any relevant experience in customer service or call handling, as these are key for us at Dental Directory.
Show Off Your Communication Skills: Since strong verbal and written communication is essential, don’t shy away from showcasing examples of how you've effectively communicated in past roles. This will help us see how you can fit into our energetic team.
Be Detail-Oriented: Attention to detail is crucial in this role. When filling out your application, double-check for any typos or errors. A polished application reflects your ability to manage multiple priorities efficiently, just like you would in the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Dental Directory
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Scheduling Coordinator role. Familiarise yourself with the key responsibilities like managing customer expectations and coordinating with internal teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or priorities. Be ready to discuss how you keep track of schedules and ensure everything runs smoothly, as this will demonstrate your fit for the fast-paced environment.
✨Brush Up on Communication
Excellent verbal and written communication skills are a must for this job. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer service scenarios to showcase your ability to handle enquiries and resolve issues effectively during the interview.
✨Be Ready to Discuss CRM Experience
As the role involves using CRM systems, be prepared to talk about your experience with these tools. If you’ve used Microsoft CRM or similar software before, share specific examples of how you’ve leveraged these systems to improve efficiency or customer satisfaction. This will highlight your technical skills and readiness for the role.