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- Tasks: Provide IT support, troubleshoot issues, and manage Microsoft Dynamics.
- Company: Join a rapidly growing, award-winning company in the dental and beauty markets.
- Benefits: Enjoy 33 days of holiday, gym discounts, and a supportive team culture.
- Why this job: Be a key player in shaping innovative healthcare solutions and grow your tech skills.
- Qualifications: Experience with Microsoft Dynamics and strong troubleshooting skills required.
- Other info: Collaborative environment with excellent career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Are you an IT technical support professional who enjoys working in a fast-paced, growing environment? We are seeking motivated IT Technical Support to join our Service Desk team. This is a fantastic opportunity for someone who is looking to be a key factor in future successes within the IT team and wider business. As part of our IT Service Desk team, you’ll be the first point of contact for all IT-related inquiries, helping us deliver seamless support across the organisation.
Main Duties and Responsibilities:
- CRM & Dynamics Support: Manage and maintain our Microsoft Dynamics environment, including CRM and Field Service. Ensure smooth operation, troubleshoot issues, and implement system updates as necessary.
- Technical Troubleshooting: Provide expert support for software and hardware issues, with a strong emphasis on remote troubleshooting techniques. Use diagnostic tools and critical thinking to resolve complex IT problems.
- Service Desk Management: Be the first point of contact for internal users. Manage and prioritize incoming requests and incidents, ensuring timely and accurate resolutions that align with Service Level Agreements (SLAs).
- Incident & Problem Management: Collaborate with the IT support team to address major incidents.
- Systems Monitoring & Maintenance: Carry out daily system checks, ensuring backups are performed regularly and system performance is optimized.
- Collaboration and Communication: Work closely with business stakeholders to understand their needs and provide actionable insights. Ensure effective communication of technical solutions and status updates to end-users.
Essential Skills & Experience:
- Microsoft Dynamics Suite Expertise: Experience with Microsoft Dynamics 365 CRM, Field Service.
- IT Support & Service Management: Solid understanding of IT support tools (e.g., ITSM platforms) and frameworks such as ITIL.
- Remote Troubleshooting: Proficiency in remote diagnostics and support tools, enabling you to troubleshoot hardware and software issues efficiently.
- Service Desk Operations: Comfortable with high-volume ticket management, providing timely responses, updates, and resolutions to internal users.
- Collaboration & Teamwork: Strong communication skills with the ability to work effectively within a team environment to resolve complex issues.
- System Administration Tools: Familiarity with system management tools such as SCCM, Intune, and Microsoft 365 administration.
Desirable Skills & Experience:
- Certification: ITIL foundation certifications are a plus.
- Advanced Technical Skills: Experience with client-server troubleshooting and maintenance.
- SQL Knowledge: Basic understanding of SQL queries to support database-related issues within Dynamics environments.
What We Offer:
- Opportunity to work with a rapidly growing, award-winning company in a dynamic industry.
- A supportive, collaborative team culture that encourages innovation and professional growth.
- Free on-site parking.
- Discounts on gym memberships, shopping, and leisure activities.
- Company pension scheme.
- Dental Plan.
- Life assurance, sick pay, and family-friendly benefits.
- Eye test vouchers and mental health support services.
- 33 days of holiday (including bank holidays).
About Us: Dental Directory is a leading provider of specialist products and services for the dental and beauty markets across the UK and the Republic of Ireland. As a growing company, we are committed to providing exceptional support and innovative solutions to our clients. Our IT team is central to driving this success, and we’re looking for passionate, tech-savvy people to join us in shaping the future of healthcare solutions.
IT Technical Support in Reading employer: Dental Directory
Contact Detail:
Dental Directory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Technical Support in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics and IT support tools. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our IT Service Desk team. Keep it friendly and professional – we love a good personality!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled complex IT problems in the past. We’re keen to see your remote troubleshooting techniques in action, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dental Directory
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 and other relevant IT support tools. Be ready to discuss your experience with CRM systems and how you've tackled technical issues in the past.
✨Show Off Your Troubleshooting Skills
Prepare to demonstrate your remote troubleshooting techniques. Think of specific examples where you resolved complex IT problems, and be ready to explain your thought process during those situations.
✨Master the Art of Communication
Since you'll be the first point of contact for users, practice explaining technical solutions in simple terms. Highlight your ability to communicate effectively with both technical and non-technical stakeholders.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your incident management skills. Prepare by thinking through how you would prioritise requests and manage high volumes of tickets while ensuring SLAs are met.