At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for our dynamic team.
- Company: Join a rapidly growing, award-winning company in the dental and beauty markets.
- Benefits: Enjoy 33 days of holiday, gym discounts, and a supportive team culture.
- Other info: Collaborative environment with excellent career growth opportunities awaits you!
- Why this job: Be a key player in shaping innovative healthcare solutions while growing your tech skills.
- Qualifications: Experience with Microsoft Dynamics and strong troubleshooting skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you an IT technical support professional who enjoys working in a fast-paced, growing environment? We are seeking motivated IT Technical Support to join our Service Desk team. This is a fantastic opportunity for someone who is looking to be a key factor in future successes within the IT team and wider business. As part of our IT Service Desk team, you’ll be the first point of contact for all IT-related inquiries, helping us deliver seamless support across the organisation.
Main Duties and Responsibilities:
- CRM & Dynamics Support: Manage and maintain our Microsoft Dynamics environment, including CRM and Field Service. Ensure smooth operation, troubleshoot issues, and implement system updates as necessary.
- Technical Troubleshooting: Provide expert support for software and hardware issues, with a strong emphasis on remote troubleshooting techniques. Use diagnostic tools and critical thinking to resolve complex IT problems.
- Service Desk Management: Be the first point of contact for internal users. Manage and prioritize incoming requests and incidents, ensuring timely and accurate resolutions that align with Service Level Agreements (SLAs).
- Incident & Problem Management: Collaborate with the IT support team to address major incidents.
- Systems Monitoring & Maintenance: Carry out daily system checks, ensuring backups are performed regularly and system performance is optimized.
- Collaboration and Communication: Work closely with business stakeholders to understand their needs and provide actionable insights. Ensure effective communication of technical solutions and status updates to end-users.
Essential Skills & Experience:
- Microsoft Dynamics Suite Expertise: Experience with Microsoft Dynamics 365 CRM, Field Service.
- IT Support & Service Management: Solid understanding of IT support tools (e.g., ITSM platforms) and frameworks such as ITIL.
- Remote Troubleshooting: Proficiency in remote diagnostics and support tools, enabling you to troubleshoot hardware and software issues efficiently.
- Service Desk Operations: Comfortable with high-volume ticket management, providing timely responses, updates, and resolutions to internal users.
- Collaboration & Teamwork: Strong communication skills with the ability to work effectively within a team environment to resolve complex issues.
- System Administration Tools: Familiarity with system management tools such as SCCM, Intune, and Microsoft 365 administration.
Desirable Skills & Experience:
- Certification: ITIL foundation certifications are a plus.
- Advanced Technical Skills: Experience with client-server troubleshooting and maintenance.
- SQL Knowledge: Basic understanding of SQL queries to support database-related issues within Dynamics environments.
What We Offer:
- Opportunity to work with a rapidly growing, award-winning company in a dynamic industry.
- A supportive, collaborative team culture that encourages innovation and professional growth.
- Free on-site parking.
- Discounts on gym memberships, shopping, and leisure activities.
- Company pension scheme.
- Dental Plan.
- Life assurance, sick pay, and family-friendly benefits.
- Eye test vouchers and mental health support services.
- 33 days of holiday (including bank holidays).
About Us: Dental Directory is a leading provider of specialist products and services for the dental and beauty markets across the UK and the Republic of Ireland. As a growing company, we are committed to providing exceptional support and innovative solutions to our clients. Our IT team is central to driving this success, and we’re looking for passionate, tech-savvy people to join us in shaping the future of healthcare solutions.
IT Technical Support in Manchester employer: Dental Directory
At Dental Directory, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters collaboration and innovation. As part of our IT Service Desk team, you'll enjoy numerous benefits including generous holiday allowance, professional growth opportunities, and a supportive environment that values your contributions to our success in the dental and beauty markets.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Support in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dental Directory values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dental Directory might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dental Directory!
✨Direct Apply to Dental Directory
Let's not forget to apply directly through the Dental Directory website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technical Support in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dental Directory.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dental Directory. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dental Directory
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
