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- Tasks: Provide IT support, troubleshoot issues, and manage Microsoft Dynamics environment.
- Company: Join a rapidly growing, award-winning company in the dental and beauty markets.
- Benefits: Enjoy 33 days of holiday, gym discounts, and a supportive team culture.
- Why this job: Be a key player in shaping innovative healthcare solutions and enhancing user experiences.
- Qualifications: Experience with Microsoft Dynamics and strong troubleshooting skills required.
- Other info: Dynamic work environment with excellent opportunities for professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Are you an IT technical support professional who enjoys working in a fast-paced, growing environment? We are seeking motivated IT Technical Support to join our Service Desk team. This is a fantastic opportunity for someone who is looking to be a key factor in future successes within the IT team and wider business. As part of our IT Service Desk team, you’ll be the first point of contact for all IT-related inquiries, helping us deliver seamless support across the organisation.
Main Duties and Responsibilities:
- CRM & Dynamics Support: Manage and maintain our Microsoft Dynamics environment, including CRM and Field Service. Ensure smooth operation, troubleshoot issues, and implement system updates as necessary.
- Technical Troubleshooting: Provide expert support for software and hardware issues, with a strong emphasis on remote troubleshooting techniques. Use diagnostic tools and critical thinking to resolve complex IT problems.
- Service Desk Management: Be the first point of contact for internal users. Manage and prioritize incoming requests and incidents, ensuring timely and accurate resolutions that align with Service Level Agreements (SLAs).
- Incident & Problem Management: Collaborate with the IT support team to address major incidents.
- Systems Monitoring & Maintenance: Carry out daily system checks, ensuring backups are performed regularly and system performance is optimized.
- Collaboration and Communication: Work closely with business stakeholders to understand their needs and provide actionable insights. Ensure effective communication of technical solutions and status updates to end-users.
Essential Skills & Experience:
- Microsoft Dynamics Suite Expertise: Experience with Microsoft Dynamics 365 CRM, Field Service.
- IT Support & Service Management: Solid understanding of IT support tools (e.g., ITSM platforms) and frameworks such as ITIL.
- Remote Troubleshooting: Proficiency in remote diagnostics and support tools, enabling you to troubleshoot hardware and software issues efficiently.
- Service Desk Operations: Comfortable with high-volume ticket management, providing timely responses, updates, and resolutions to internal users.
- Collaboration & Teamwork: Strong communication skills with the ability to work effectively within a team environment to resolve complex issues.
- System Administration Tools: Familiarity with system management tools such as SCCM, Intune, and Microsoft 365 administration.
Desirable Skills & Experience:
- Certification: ITIL foundation certifications are a plus.
- Advanced Technical Skills: Experience with client-server troubleshooting and maintenance.
- SQL Knowledge: Basic understanding of SQL queries to support database-related issues within Dynamics environments.
What We Offer:
- Opportunity to work with a rapidly growing, award-winning company in a dynamic industry.
- A supportive, collaborative team culture that encourages innovation and professional growth.
- Free on-site parking.
- Discounts on gym memberships, shopping, and leisure activities.
- Company pension scheme.
- Dental Plan.
- Life assurance, sick pay, and family-friendly benefits.
- Eye test vouchers and mental health support services.
- 33 days of holiday (including bank holidays).
About Us: Dental Directory is a leading provider of specialist products and services for the dental and beauty markets across the UK and the Republic of Ireland. As a growing company, we are committed to providing exceptional support and innovative solutions to our clients. Our IT team is central to driving this success, and we’re looking for passionate, tech-savvy people to join us in shaping the future of healthcare solutions.
IT Technical Support in Glasgow employer: Dental Directory
Contact Detail:
Dental Directory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Technical Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for tech support roles or take on freelance gigs. This not only boosts your CV but also gives you real-world examples to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your technical knowledge, especially around Microsoft Dynamics and remote troubleshooting. We recommend practising common scenarios you might face on the job to show off your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Dental Directory.
We think you need these skills to ace IT Technical Support in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics and IT support tools. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the role and how you can contribute to our IT Service Desk team. Keep it friendly and professional – we love a bit of personality!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled complex IT issues in the past. We’re keen to see your problem-solving skills in action, especially when it comes to remote troubleshooting techniques.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Dental Directory
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 and other relevant IT support tools. Be ready to discuss your experience with CRM systems and how you've tackled technical issues in the past.
✨Show Off Your Troubleshooting Skills
Prepare to demonstrate your remote troubleshooting techniques. Think of specific examples where you successfully resolved complex IT problems, and be ready to explain your thought process during those situations.
✨Master the Art of Communication
Since you'll be the first point of contact for users, practice explaining technical solutions in simple terms. Highlight your ability to communicate effectively with both technical and non-technical stakeholders during the interview.
✨Familiarise Yourself with Service Desk Operations
Understand the importance of incident and problem management. Be prepared to discuss how you prioritise tasks and manage high volumes of tickets while ensuring timely resolutions that meet SLAs.