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- Tasks: Provide expert IT support and troubleshoot technical issues in a fast-paced environment.
- Company: Join a leading provider in the dental and beauty markets, committed to innovation.
- Benefits: Enjoy competitive pay, flexible work options, and great perks like gym discounts and 33 days holiday.
- Other info: Collaborative culture that fosters professional growth and innovation.
- Why this job: Be a key player in a growing team, making a real impact on healthcare solutions.
- Qualifications: Experience with Microsoft Dynamics and strong troubleshooting skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you an IT technical support professional who enjoys working in a fast-paced, growing environment? We are seeking motivated IT Technical Support to join our Service Desk team. This is a fantastic opportunity for someone who is looking to be a key factor in future successes within the IT team and wider business. As part of our IT Service Desk team, you’ll be the first point of contact for all IT-related inquiries, helping us deliver seamless support across the organisation.
Main Duties and Responsibilities:
- CRM & Dynamics Support: Manage and maintain our Microsoft Dynamics environment, including CRM and Field Service. Ensure smooth operation, troubleshoot issues, and implement system updates as necessary.
- Technical Troubleshooting: Provide expert support for software and hardware issues, with a strong emphasis on remote troubleshooting techniques. Use diagnostic tools and critical thinking to resolve complex IT problems.
- Service Desk Management: Be the first point of contact for internal users. Manage and prioritize incoming requests and incidents via ITSM, phone, and email, ensuring timely and accurate resolutions that align with Service Level Agreements (SLAs).
- Incident & Problem Management: Collaborate with the IT support team to address major incidents.
- Systems Monitoring & Maintenance: Carry out daily system checks, ensuring backups are performed regularly and system performance is optimized.
- Collaboration and Communication: Work closely with business stakeholders to understand their needs and provide actionable insights. Ensure effective communication of technical solutions and status updates to end-users.
Essential Skills & Experience:
- Microsoft Dynamics Suite Expertise: Experience with Microsoft Dynamics 365 CRM, Field Service.
- IT Support & Service Management: Solid understanding of IT support tools (e.g., ITSM platforms) and frameworks such as ITIL.
- Remote Troubleshooting: Proficiency in remote diagnostics and support tools, enabling you to troubleshoot hardware and software issues efficiently.
- Service Desk Operations: Comfortable with high-volume ticket management, providing timely responses, updates, and resolutions to internal users.
- Collaboration & Teamwork: Strong communication skills with the ability to work effectively within a team environment to resolve complex issues.
- System Administration Tools: Familiarity with system management tools such as SCCM, Intune, and Microsoft 365 administration.
Desirable Skills & Experience:
- Certification: ITIL foundation certifications are a plus.
- Advanced Technical Skills: Experience with client-server troubleshooting and maintenance.
- SQL Knowledge: Basic understanding of SQL queries to support database-related issues within Dynamics environments.
What We Offer:
- Opportunity to work with a rapidly growing, award-winning company in a dynamic industry.
- A supportive, collaborative team culture that encourages innovation and professional growth.
- Free on-site parking.
- Discounts on gym memberships, shopping, and leisure activities.
- Company pension scheme.
- Dental Plan.
- Life assurance, sick pay, and family-friendly benefits.
- Eye test vouchers and mental health support services.
- 33 days of holiday (including bank holidays).
About Us: Dental Directory is a leading provider of specialist products and services for the dental and beauty markets across the UK and the Republic of Ireland. As a growing company, we are committed to providing exceptional support and innovative solutions to our clients. Our IT team is central to driving this success, and we’re looking for passionate, tech-savvy people to join us in shaping the future of healthcare solutions.
Locations
IT Technical Support in Essex, Witham employer: Dental Directory
Contact Detail:
Dental Directory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support in Essex, Witham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Use mock interviews with friends or mentors to build confidence and refine your responses. Remember, it’s all about demonstrating your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our awesome team!
We think you need these skills to ace IT Technical Support in Essex, Witham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics and IT support tools. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our Service Desk team and how you can contribute to our success. Keep it friendly and professional!
Show Off Your Troubleshooting Skills: In your application, mention specific examples of how you've tackled technical issues in the past. We love seeing your problem-solving skills in action, especially when it comes to remote troubleshooting!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dental Directory
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 and other relevant IT support tools. Be ready to discuss your experience with CRM systems and how you've tackled technical issues in the past.
✨Show Off Your Troubleshooting Skills
Prepare to demonstrate your remote troubleshooting techniques. Think of specific examples where you successfully resolved complex IT problems, and be ready to explain your thought process during those situations.
✨Master the Art of Communication
Since you'll be the first point of contact for users, practice explaining technical solutions in simple terms. Highlight your ability to communicate effectively with both technical and non-technical stakeholders during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Prepare by thinking through common IT incidents and how you would manage them, ensuring you align your answers with the company's Service Level Agreements (SLAs).