At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for users across the business.
- Company: Join a rapidly growing, award-winning company in the dental and beauty markets.
- Benefits: Enjoy competitive pay, 33 days holiday, gym discounts, and mental health support.
- Other info: Collaborative culture that encourages innovation and professional growth.
- Why this job: Be a key player in a dynamic team and shape the future of healthcare solutions.
- Qualifications: Experience with Microsoft Dynamics, Azure, and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
Are you an experienced IT technical support professional who enjoys working in a fast-paced, growing environment? We are seeking a motivated IT Technical Support professional to join our Service Desk team. This is a fantastic opportunity for someone who is looking to be a key factor in future successes within the IT team and wider business.
As part of our IT Service Desk team, this role acts as the primary point of contact for end users across the business. You will handle IT queries, incidents, and service requests while delivering a high level of customer service and ensuring a seamless support experience across the organisation.
Main Duties and Responsibilities:
- Dynamics CRM: Provide day-to-day support for our Microsoft Dynamics 365 CRM and Field Service platforms. Act as a key point of contact for users, troubleshooting issues, resolving incidents, and ensuring the system operates effectively to support business processes.
- Technical Troubleshooting: Provide support for software and hardware issues, with a strong emphasis on remote troubleshooting techniques. Use diagnostic tools and critical thinking to resolve complex IT problems.
- Azure & Microsoft 365 support: Provide day-to-day administration and support for Microsoft Azure and Microsoft 365 (O365) environments. Manage users, permissions, and security policies via Azure Active Directory (Entra ID). Support core services including Exchange Online, SharePoint, Teams, and OneDrive, ensuring availability, performance, and security. Assist with identity management, conditional access, and basic cloud infrastructure troubleshooting.
- Service Desk Management: Be the first point of contact for internal users. Manage and prioritize incoming requests and incidents via ITSM tools, phone, and email, ensuring timely and accurate resolutions that align with Service Level Agreements (SLAs). Provide clear, professional communication to end users and deliver a positive customer support experience.
- Incident & Problem Management: Collaborate with the wider IT team to address major incidents.
- Systems Monitoring & Maintenance: Carry out daily system checks.
- Collaboration and Communication: Work closely with business stakeholders to understand their needs and provide actionable insights. Ensure effective communication of technical solutions and status updates to end-users.
Essential Skills & Experience:
- Microsoft Dynamics Suite Expertise: Experience with Microsoft Dynamics 365 CRM, Field Service.
- Azure & Microsoft 365 Administration: Hands-on experience supporting Azure and Microsoft 365 environments, including user administration, troubleshooting, and service management (Exchange Online, Teams, SharePoint, OneDrive).
- IT Support & Service Management: Solid understanding of IT support tools (e.g., ITSM platforms) and frameworks such as ITIL.
- Remote Troubleshooting: Proficiency in remote diagnostics and support tools, enabling you to troubleshoot hardware and software issues efficiently.
- Service Desk Operations: Comfortable with high-volume ticket management, providing timely responses, updates, and resolutions to internal users.
- Collaboration & Teamwork: Strong communication skills with the ability to work effectively within a team environment to resolve complex issues.
- System Administration Tools: Familiarity with system management tools such as SCCM, Intune, and Microsoft 365 administration.
Desirable Skills & Experience:
- Certification: ITIL foundation certifications are a plus.
- Advanced Technical Skills: Experience with client-server troubleshooting and maintenance.
- SQL Knowledge: Basic understanding of SQL queries to support database-related issues within Dynamics environments.
What We Offer:
- Opportunity to work with a rapidly growing, award-winning company in a dynamic industry.
- A supportive, collaborative team culture that encourages innovation and professional growth.
- Free on-site parking.
- Discounts on gym memberships, shopping, and leisure activities.
- Company pension scheme.
- Life assurance, sick pay, and family-friendly benefits.
- Eye test vouchers and mental health support services.
- 33 days of holiday (including bank holidays).
About Us: Dental Directory is a leading provider of specialist products and services for the dental and beauty markets across the UK and the Republic of Ireland. As a growing company, we are committed to providing exceptional support and innovative solutions to our clients. Our IT team is central to driving this success, and we’re looking for passionate, tech-savvy people to join us in shaping the future of healthcare solutions.
Locations
IT Support (Permanent) in Essex, Witham employer: Dental Directory
At Dental Directory, we pride ourselves on being an excellent employer, offering a vibrant and supportive work culture that fosters innovation and professional growth. As part of our IT Service Desk team, you'll enjoy a range of benefits including free on-site parking, discounts on gym memberships, and a generous holiday allowance, all while playing a crucial role in shaping the future of healthcare solutions in a rapidly growing, award-winning company.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support (Permanent) in Essex, Witham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support (Permanent) in Essex, Witham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics 365, Azure, and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our IT Service Desk team and how you can contribute to our success. Keep it friendly and professional!
Show Off Your Troubleshooting Skills:In your application, mention specific examples of how you've tackled IT issues in the past. We love seeing your problem-solving skills in action, especially when it comes to remote troubleshooting!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Dental Directory
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365, Azure, and Microsoft 365. Be ready to discuss specific experiences you've had with these platforms, as well as any troubleshooting techniques you've used. This will show that you're not just familiar with the tools but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end users, be prepared to share examples of how you've provided excellent customer service in past roles. Think about times when you turned a frustrated user into a satisfied one, and be ready to explain your approach.
✨Practice Remote Troubleshooting Scenarios
Given the emphasis on remote support, it’s a good idea to practice some common troubleshooting scenarios. Prepare to walk through your thought process on how you would diagnose and resolve issues without being physically present. This will demonstrate your critical thinking and problem-solving skills.
✨Communicate Clearly and Confidently
Effective communication is key in IT support. During the interview, focus on articulating your thoughts clearly and confidently. Use simple language to explain complex technical concepts, as this will reflect your ability to communicate effectively with non-technical users.
