At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage service requests for end users.
- Company: Join a rapidly growing, award-winning company in the dental and beauty markets.
- Benefits: Enjoy competitive pay, free parking, gym discounts, and 33 days holiday.
- Other info: Collaborative culture that encourages innovation and professional growth.
- Why this job: Be a key player in a dynamic IT team and make a real impact.
- Qualifications: Experience with Microsoft Dynamics, Azure, and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 € per year.
Are you an experienced IT technical support professional who enjoys working in a fast-paced, growing environment? We are seeking a motivated IT Technical Support professional to join our Service Desk team. This is a fantastic opportunity for someone who is looking to be a key factor in future successes within the IT team and wider business.
As part of our IT Service Desk team, this role acts as the primary point of contact for end users across the business. You will handle IT queries, incidents, and service requests while delivering a high level of customer service and ensuring a seamless support experience across the organisation.
Main Duties and Responsibilities:
- Dynamics CRM: Provide day-to-day support for our Microsoft Dynamics 365 CRM and Field Service platforms. Act as a key point of contact for users, troubleshooting issues, resolving incidents, and ensuring the system operates effectively to support business processes.
- Technical Troubleshooting: Provide support for software and hardware issues, with a strong emphasis on remote troubleshooting techniques. Use diagnostic tools and critical thinking to resolve complex IT problems.
- Azure & Microsoft 365 support: Provide day-to-day administration and support for Microsoft Azure and Microsoft 365 (O365) environments. Manage users, permissions, and security policies via Azure Active Directory (Entra ID). Support core services including Exchange Online, SharePoint, Teams, and OneDrive, ensuring availability, performance, and security. Assist with identity management, conditional access, and basic cloud infrastructure troubleshooting.
- Service Desk Management: Be the first point of contact for internal users. Manage and prioritize incoming requests and incidents via ITSM tools, phone, and email, ensuring timely and accurate resolutions that align with Service Level Agreements (SLAs). Provide clear, professional communication to end users and deliver a positive customer support experience.
- Incident & Problem Management: Collaborate with the wider IT team to address major incidents.
- Systems Monitoring & Maintenance: Carry out daily system checks.
- Collaboration and Communication: Work closely with business stakeholders to understand their needs and provide actionable insights. Ensure effective communication of technical solutions and status updates to end-users.
Essential Skills & Experience:
- Microsoft Dynamics Suite Expertise: Experience with Microsoft Dynamics 365 CRM, Field Service.
- Azure & Microsoft 365 Administration: Hands-on experience supporting Azure and Microsoft 365 environments, including user administration, troubleshooting, and service management (Exchange Online, Teams, SharePoint, OneDrive).
- IT Support & Service Management: Solid understanding of IT support tools (e.g., ITSM platforms) and frameworks such as ITIL.
- Remote Troubleshooting: Proficiency in remote diagnostics and support tools, enabling you to troubleshoot hardware and software issues efficiently.
- Service Desk Operations: Comfortable with high-volume ticket management, providing timely responses, updates, and resolutions to internal users.
- Collaboration & Teamwork: Strong communication skills with the ability to work effectively within a team environment to resolve complex issues.
- System Administration Tools: Familiarity with system management tools such as SCCM, Intune, and Microsoft 365 administration.
Desirable Skills & Experience:
- Certification: ITIL foundation certifications are a plus.
- Advanced Technical Skills: Experience with client-server troubleshooting and maintenance.
- SQL Knowledge: Basic understanding of SQL queries to support database-related issues within Dynamics environments.
What We Offer:
- Opportunity to work with a rapidly growing, award-winning company in a dynamic industry.
- A supportive, collaborative team culture that encourages innovation and professional growth.
- Free on-site parking.
- Discounts on gym memberships, shopping, and leisure activities.
- Company pension scheme.
- Life assurance, sick pay, and family-friendly benefits.
- Eye test vouchers and mental health support services.
- 33 days of holiday (including bank holidays).
About Us: Dental Directory is a leading provider of specialist products and services for the dental and beauty markets across the UK and the Republic of Ireland. As a growing company, we are committed to providing exceptional support and innovative solutions to our clients. Our IT team is central to driving this success, and we’re looking for passionate, tech-savvy people to join us in shaping the future of healthcare solutions.
Locations
IT Service Support (Permanent) in Essex, Witham employer: Dental Directory
At Dental Directory, we pride ourselves on being an excellent employer, offering a vibrant and supportive work culture that fosters innovation and professional growth. As part of our IT Service Desk team, you'll enjoy a range of benefits including free on-site parking, discounts on gym memberships, and a generous holiday allowance, all while playing a crucial role in delivering exceptional IT support in a rapidly growing company dedicated to shaping the future of healthcare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Support (Permanent) in Essex, Witham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Support (Permanent) in Essex, Witham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics 365, Azure, and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your technical troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our Service Desk team and how you can contribute to our success. Keep it friendly and professional – we love a good story!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch support, make sure to mention any previous experience where you’ve delivered excellent customer service. We’re looking for someone who can communicate clearly and effectively with end users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Dental Directory
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365, Azure, and Microsoft 365. Be ready to discuss specific experiences where you've successfully resolved technical issues or improved processes using these tools.
✨Show Off Your Troubleshooting Skills
Prepare to share examples of complex IT problems you've solved, especially using remote troubleshooting techniques. Think about the diagnostic tools you used and how your critical thinking led to successful resolutions.
✨Communicate Like a Pro
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd communicate with end users, so clarity and professionalism are key.
✨Familiarise Yourself with ITSM Tools
Get comfortable with IT service management tools and frameworks like ITIL. Be prepared to discuss how you've managed high volumes of tickets and prioritised requests in previous roles, as this will show your ability to handle the demands of the Service Desk.
