Senior Patient Sales Advisor

Dental by Design is a growing group of premium private dental clinics with ambitious expansion plans across London. We are looking for an experienced, highly professional Patient Sales Advisor to join our team and become a key part of our future growth. This is a telephone-based sales role focused on converting inbound enquiries into booked consultations. It is ideally suited to someone who enjoys speaking with people, understands how to build trust quickly, and is motivated by achieving results.

Initially, this is a hands-on role where your primary responsibility will be speaking with prospective patients, managing enquiries, and maximising conversion rates. As the business grows, there will be genuine opportunities to progress into a Team Leader position and play a key role in building and developing a patient sales team.

The Opportunity

Every enquiry represents a potential patient considering treatment that could significantly improve their confidence, health, or quality of life. The role requires someone who can communicate naturally and professionally, build rapport quickly, understand patient concerns, and confidently guide conversations towards booking consultations. This is not a hard-sell environment, but it is a results-focused role. Success requires consistency, resilience, excellent communication skills, and a genuine desire to help people make informed decisions.

Key Responsibilities

• Handling inbound enquiries from prospective patients
• Building trust and rapport over the telephone
• Understanding patient needs and motivations
• Converting enquiries into booked consultations
• Following up leads consistently and professionally
• Managing a high volume of daily telephone conversations
• Maintaining detailed and accurate CRM records
• Working closely with clinical and operational teams
• Achieving booking and conversion targets
• Contributing to the future growth of the patient sales function

The Challenges

This role is rewarding, but it is not easy. The successful candidate will spend much of their day on the telephone speaking with prospective patients. Not every enquiry will convert, and success requires resilience, consistency, and a positive attitude. Patients are often comparing multiple clinics, considering significant financial commitments, or feeling nervous about treatment. Building trust and maintaining enthusiasm throughout the day is essential. This role will suit someone who enjoys being measured on results and takes pride in delivering an outstanding patient experience while achieving strong conversion performance.

Who We're Looking For

We are seeking someone with proven experience in telephone-based sales, appointment conversion, treatment coordination, or patient consultation environments. Ideal backgrounds include:

• Private dental practices
• Aesthetic clinics
• Cosmetic surgery providers
• Fertility clinics
• Private healthcare organisations
• Treatment Coordinator roles
• Patient Advisor positions
• Premium customer service environments with sales targets

You will be:

• An exceptional communicator with outstanding spoken and written English
• Highly confident and professional on the telephone
• Naturally personable and able to build rapport quickly
• Commercially aware and target-driven
• Organised and detail-focused
• Resilient and comfortable working in a results-oriented environment
• Ambitious and interested in future leadership opportunities

What This Role Is Not

• Not a receptionist position
• Not a call-centre environment
• Not cold calling
• Not recruitment
• Not B2B sales
• Not a clinic administration role

Working Hours

Full-time permanent position Monday to Saturday. Alternate Saturdays required. Day off in lieu during Saturday-working weeks. 8-hour working day plus lunch break. Clinic-based role in Hammersmith.