At a Glance
- Tasks: Support customers with inquiries, manage orders, and ensure excellent service.
- Company: Join a family-owned company with a strong community focus since 1972.
- Benefits: Enjoy flexitime, full training, staff discounts, and free onsite perks.
- Other info: Great opportunities for personal development in a critical role.
- Why this job: Be part of a dynamic team and grow your career in a supportive environment.
- Qualifications: Degree or equivalent experience, with strong communication and IT skills.
The predicted salary is between 25000 - 30000 £ per year.
Location: Denroy Ltd, 911 Baloo Drive, Bangor
Department: Commercial Department
Report to: Customer Service Team Leader
Weekly Paid Hours: 37.5 hours
Working Hours: Monday-Thursday 8:00am-5:00pm, Friday 8:00am-1:30pm
As a local family-owned company since 1972, we have great pride in our company culture, support the local community and provide opportunities. Denroy Limited is a leading supplier of plastics injection moulding solutions to a number of industries worldwide. Working within a busy office environment, we are looking for a fast-learning Sales Administrator who is able to support colleagues with an increased workload.
Responsibilities
- Deal with customers via email and telephone calls to provide informative and accurate information on products and services we offer to customers.
- Generate and process invoices.
- Provide and maintain excellent levels of customer service, providing prompt and efficient response to enquiries.
- Manage time and workload effectively to ensure the highest standards of service.
- Liaise with the warehouse team and other departments regarding orders and deliveries.
- Maintain current business and update pricing/contracts.
- Manage order books, including working closely with production to ensure alignment with factory capacity.
- Follow up on actions resulting from weekly Sales & Operations meetings where necessary.
- Ensure alignment between Denroy and customer KPIs, including delivery performance.
Essential
- Degree educated or equivalent experience.
- Successful candidate should have a minimum of 5 GCSEs (or equivalent) with Grade C or above, including English and Maths.
- Proficient IT skills, including Excel.
- Extremely organised, with the ability to prioritise decisions when faced with competing priorities.
- Excellent verbal and written communication skills with great interpersonal skills and the ability to communicate at all levels.
- Proven track record of problem solving and working in a fast-moving environment.
- Experience working in an environment looking after customers' accounts.
- Excellent time management.
- Experience of working with multiple customer portals.
Desirable
- Level 3 Excel Spreadsheet.
- Experience on digital systems inputting and manipulating data and pricing products.
- Strong customer service skills.
- Handle incoming enquiries from customers via email and telephone.
- Maintain a professional and strong relationship with customers.
- Ability to work individually and as part of a team.
- Ability to adjust to change.
- Keen to develop within the company.
Benefits
- Flexitime policy.
- Full in-house training.
- Staff Discount Scheme.
- Annual leave increasing in line with length of service.
- Electric Vehicle charging ports.
- Yearly allowance for branded clothing merchandise.
- Secure, free onsite parking.
- Free tea, coffee, milk and fruit provided.
This is not an exhaustive list but is an indication of the extent of the role. There is significant opportunity to develop this role further as it is a critical function in Denroy.
Please note: We are not a licensed UK visa sponsor. All applicants must have the existing right to work in the UK at the time of application.
Closing Date: 7th August 2026 at 13:00 hrs
Denroy Sales Administrator Role employer: Denroy Plastics International
Denroy Plastics Ltd is an exceptional employer that prides itself on a supportive and family-oriented work culture, fostering strong relationships within the local community since 1972. Employees benefit from comprehensive in-house training, generous annual leave that increases with service, and unique perks such as a staff discount scheme and free refreshments, all while contributing to high-quality manufacturing standards in a dynamic environment. With a commitment to employee growth and innovation, Denroy offers a rewarding career path for those looking to make a meaningful impact in the quality assurance sector.
Contact Details:
Denroy Plastics International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Denroy Sales Administrator Role
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Denroy Plastics International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Denroy Plastics International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Denroy Sales Administrator Role
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Denroy Plastics International:Your cover letter is your chance to shine! Tell us why you want to work at Denroy Plastics International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Denroy Plastics International!
How to prepare for a job interview at Denroy Plastics International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
