Customer Support Administrator

Denman is a global leader in haircare manufacturing and distribution, specialising in hairbrushes and styling tools. For over 85 years we have helped stylists, barbers, and consumers to create styles that have transformed the industry. We are looking for a dynamic individual who will help us drive the business further. Due to continued growth, we are seeking a motivated and customer-focused Customer Support Administrator to join our Customer Service Team at our Bangor headquarters.

About the Role

The successful candidate will play a key role in delivering exceptional customer service to Denman's global customer base. This includes supporting consumers, distributors, retailers and export clients by processing orders, answering queries and ensuring a consistently high level of service across all channels. Working closely with colleagues across the business, this role offers valuable exposure to both business-to-business (B2B) and direct-to-consumer (D2C) operations and would suit someone keen to develop their skills within an established international company.

Duties & Responsibilities

• Provide customer support to B2B and D2C customers, including accurate and timely processing of sales orders.
• Act as a primary point of contact for customer queries via phone, email and digital platforms, including social media.
• Maintain and update customer and key account information across internal systems.
• Process and report customer data from multiple digital sources, including internal systems, e-commerce platforms and retailer portals.
• Monitor and respond to consumer feedback and reviews across websites and online marketplaces.
• Liaise with internal departments to support efficient order fulfilment and issue resolution.
• Provide general administrative and office support as required.

Key Skills & Attributes

To succeed in this role, you will be able to demonstrate:

• Previous experience in a customer service or sales support role.
• Strong attention to detail and a high level of accuracy.
• Excellent written and verbal communication skills.
• Good working knowledge of Microsoft Office, particularly Excel.
• Strong organisational skills and the ability to manage multiple tasks.
• A proactive, self-motivated approach with a willingness to learn.

Essential Criteria

• A minimum of one year's proven customer service experience.
• Strong IT capability, with advanced proficiency in Microsoft applications.
• A full, valid driving licence.
• Experience using Power BI or similar reporting tools.

Additional Information

This is a part-time, office-based role (20 hours per week, Monday to Thursday). Occasional weekend work may be required to support business needs.

Benefits

• Flexitime policy.
• Full in-house training.
• Reward Gateway discount scheme.
• Staff Discount Scheme.
• Annual leave increasing in line with length of service.
• Electric Vehicle charging ports.
• Yearly allowance for branded clothing merchandise.
• Secure, free onsite parking.
• Free tea, coffee, milk and fruit provided.

This is not an exhaustive list but is an indication of the extent of the role. There is significant opportunity to develop this role further as it is a critical function in Denroy.

Please note: We are not a licensed UK visa sponsor. All applicants must have the existing right to work in the UK at the time of application.

Closing date 08 May 2026 at 13:00 hrs.