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- Tasks: Deliver exceptional customer service and support to our global clientele.
- Company: Join Denman, a leader in haircare manufacturing with over 85 years of experience.
- Benefits: Enjoy flexible hours, staff discounts, and free refreshments at the office.
- Other info: This part-time role offers significant opportunities for growth and development.
- Why this job: Be part of a dynamic team and develop your skills in a thriving international company.
- Qualifications: Previous customer service experience and strong IT skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Denman is a global leader in haircare manufacturing and distribution, specialising in hairbrushes and styling tools. For over 85 years we have helped stylists, barbers, and consumers to create styles that have transformed the industry. We are looking for a dynamic individual who will help us drive the business further. Due to continued growth, we are seeking a motivated and customer-focused Customer Support Administrator to join our Customer Service Team at our Bangor headquarters.
About the Role
The successful candidate will play a key role in delivering exceptional customer service to Denman's global customer base. This includes supporting consumers, distributors, retailers and export clients by processing orders, answering queries and ensuring a consistently high level of service across all channels. Working closely with colleagues across the business, this role offers valuable exposure to both business-to-business (B2B) and direct-to-consumer (D2C) operations and would suit someone keen to develop their skills within an established international company.
Duties & Responsibilities
- Provide customer support to B2B and D2C customers, including accurate and timely processing of sales orders.
- Act as a primary point of contact for customer queries via phone, email and digital platforms, including social media.
- Maintain and update customer and key account information across internal systems.
- Process and report customer data from multiple digital sources, including internal systems, e-commerce platforms and retailer portals.
- Monitor and respond to consumer feedback and reviews across websites and online marketplaces.
- Liaise with internal departments to support efficient order fulfilment and issue resolution.
- Provide general administrative and office support as required.
Key Skills & Attributes
To succeed in this role, you will be able to demonstrate:
- Previous experience in a customer service or sales support role.
- Strong attention to detail and a high level of accuracy.
- Excellent written and verbal communication skills.
- Good working knowledge of Microsoft Office, particularly Excel.
- Strong organisational skills and the ability to manage multiple tasks.
- A proactive, self-motivated approach with a willingness to learn.
Essential Criteria
- A minimum of one year's proven customer service experience.
- Strong IT capability, with advanced proficiency in Microsoft applications.
- A full, valid driving licence.
- Experience using Power BI or similar reporting tools.
Additional Information
This is a part-time, office-based role (20 hours per week, Monday to Thursday). Occasional weekend work may be required to support business needs.
Benefits
- Flexitime policy.
- Full in-house training.
- Reward Gateway discount scheme.
- Staff Discount Scheme.
- Annual leave increasing in line with length of service.
- Electric Vehicle charging ports.
- Yearly allowance for branded clothing merchandise.
- Secure, free onsite parking.
- Free tea, coffee, milk and fruit provided.
This is not an exhaustive list but is an indication of the extent of the role. There is significant opportunity to develop this role further as it is a critical function in Denroy.
Please note: We are not a licensed UK visa sponsor. All applicants must have the existing right to work in the UK at the time of application.
Closing date 08 May 2026 at 13:00 hrs.
Customer Support Administrator in Bangor employer: Denroy Plastics International
Contact Detail:
Denroy Plastics International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator in Bangor
✨Tip Number 1
Get to know Denman and its products inside out! Familiarise yourself with their haircare tools and customer service approach. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, and don’t hesitate to ask them about their experiences. A little insider info can give you a leg up when it comes to understanding the company culture.
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with customers via phone, email, and social media, make sure you’re comfortable expressing yourself clearly and professionally. Role-play with a friend if you need to!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from Denman.
We think you need these skills to ace Customer Support Administrator in Bangor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Administrator role. Highlight your previous experience in customer service and any relevant skills that match what we're looking for. This shows us you're genuinely interested in joining our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect how you would communicate with our customers.
Highlight Your Attention to Detail: We value accuracy and attention to detail in our Customer Support Administrator. Make sure to mention any experiences where you've successfully managed multiple tasks or processed information accurately. This will help us see how you can contribute to our team's success.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we receive all your details correctly and can review your application promptly. We can't wait to hear from you!
How to prepare for a job interview at Denroy Plastics International
✨Know the Company Inside Out
Before your interview, take some time to research Denman and its products. Understand their history, values, and what makes them a leader in haircare manufacturing. This knowledge will not only impress your interviewers but also help you tailor your answers to align with the company's mission.
✨Showcase Your Customer Service Skills
Since the role is all about customer support, be ready to share specific examples from your past experiences where you provided exceptional service. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your capability and commitment to delivering high-quality support.
✨Prepare for Common Questions
Anticipate questions related to handling customer queries, processing orders, and managing multiple tasks. Practise your responses to these scenarios, focusing on your attention to detail and organisational skills. This preparation will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.