At a Glance
- Tasks: Supervise sales support operations and ensure smooth order processing and delivery.
- Company: Join Dennison, a family-run leader in the commercial vehicle industry.
- Benefits: Enjoy competitive pay, generous holidays, healthcare, and ongoing training.
- Other info: Dynamic work environment with excellent career growth opportunities.
- Why this job: Be part of a supportive team driving innovation and customer satisfaction.
- Qualifications: Previous supervisory experience and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview: Reporting to the General Manager for DennPart, this is a key aftersales support role which will take responsibility for ensuring efficient sales order processing, accurate delivery coordination, and reliable support for sales representatives within our DennPart business. This role will serve as the key link between customers, sales, logistics, and procurement to guarantee smooth transactions and high customer satisfaction.
Location: The role will be based out of our Head Quarters in Ballyclare.
Hours of Work: This is a full-time position with a core working week of 40 hours, 08:30 - 17:00, Monday to Friday. An element of flexibility will be expected outside of these hours as and when needed to support the sales team.
As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.
About The Role
Key Duties and Responsibilities:
- Supervise daily operations of the sales support staff to ensure smooth order processing and timely delivery.
- Coordinate all DennPart sales support and order processing activities.
- Ensure that all quotations, sales orders, and invoices are entered with accurate part details, pricing, and stock levels.
- Communicate with depot parts team leaders to schedule and track deliveries.
- Monitor order progress and proactively update customers and sales representatives.
- Ensure prompt assistance to sales representatives with quotes, pricing, and product availability.
- Resolve order discrepancies, backorders, and delivery issues quickly and professionally.
- Maintain current product, pricing, and inventory information in the sales system.
- Coordinate with purchasing, logistics, and finance teams to ensure efficient order fulfilment.
- Assist in implementing sales promotions and special offers for truck parts and accessories.
- Assist in maintaining and developing the truck parts product range by identifying new items and monitoring market needs.
- Ad hoc duties as required and commensurate with the position.
Required Criteria:
- Previous supervisory experience or experience in leading a team is highly desirable.
- Demonstrable previous relevant sales support & customer service experience is essential.
- A familiarity and understanding of the operation of field based sales teams.
- Previous knowledge and experience of working within the heavy vehicle industry or motor factors and a strong knowledge of heavy vehicle parts is essential.
- Must be able to demonstrate strong commercial awareness and good analytical skills.
- Be a confident and competent decision maker.
- Ability to negotiate strongly and effectively, in a professional manner.
- Be an excellent communicator who listens actively, thinks strategically and has the ability to gain credibility at all levels.
- Previous experience of cross functional co-ordination with different teams.
- Possess a proactive, flexible and methodical approach to work.
- Show excellent accuracy and attention to detail in all aspects of work.
- Be self-motivated, with the ability to work under pressure using their own initiative and reacting to changing priorities.
- Be able to manage their time effectively.
- Be able to work unsupervised and on your own initiative.
- Be proficient in producing operational reports and using data to drive actions.
- Possess demonstrable knowledge of Microsoft Office packages including Outlook, Word and Excel.
- Possess a full, valid driving licence.
Desired Criteria:
- Previous experience and use of CRM systems would be highly desirable.
About The Company
Join the Dennisons Team: A Legacy of Excellence in Commercial Vehicles. Dennisons, a family of businesses united in offering superior services in the commercial vehicle industry, invites you to become part of our story. For over 50 years, we've grown from strength to strength, providing a range of services including Volvo new and used truck sales, vehicle rentals, commercial bodyshop services, and parts supplies. Our recent expansion into Dennison JCB, a JCB dealership, exemplifies our commitment to growth and innovation.
Why Choose Dennisons?
- Diverse Services, One Family: Our operations span various facets of the commercial vehicle sector, ensuring a dynamic and multifaceted work environment.
- Commitment to Customer Satisfaction and Innovation: We are dedicated to ensuring complete customer satisfaction and continuously innovating in a rapidly changing industry.
- A Culture Rooted in Strong Ethics and Family Values: Over the decades, we've maintained a foundation of rock-solid ethics and strong family values, creating a supportive and ethical work environment.
- A Story of Achievement and Future Innovation: Joining Dennisons means being part of a legacy of great achievements and future innovation.
Company Culture
Your Future with Dennisons: At Dennisons, we're not just a team; we're a family. As we continue to grow and set new benchmarks in the commercial vehicle industry, we invite you to be part of our journey. If you are passionate about making a difference in a company that values tradition, innovation, and excellence, Dennisons is your destination. We believe our staff are our most valuable asset.
We appreciate the input of every member of the team and always strive to reward hard work and good performance. Therefore, if you work at Dennison Commercials you can expect competitive rates of pay combined with an excellent benefits package including:
- Generous holiday entitlement.
- Cycle to Work Scheme.
- Access to a pension scheme with generous employer contributions.
- Healthcare benefits.
- Retail discount scheme.
- Free on-site parking at all our sites.
- Ongoing training and development opportunities and Volvo manufacturer training.
- A friendly work atmosphere within a real team environment.
- Long term career prospects.
Company Benefits: At Dennison, you're more than just an employee; you're a vital part of a family that drives innovation in the commercial vehicle industry. Key benefits of joining our team include a dynamic work environment across diverse services, a commitment to continual innovation and customer satisfaction, and being part of a culture rooted in strong ethics and family values.
Here, your contributions are recognised and celebrated as part of a legacy of excellence, shaping the future of the commercial vehicle sector. Join us, and become part of a story that values each individual's role in achieving collective success.
Sales Support Supervisor (Denn-Part) in Ballyclare employer: Dennison Commercials
At Dennison Commercials, we pride ourselves on being an exceptional employer that values each team member as part of our family. Located in Ballyclare, our supportive work culture fosters innovation and excellence, offering competitive pay, generous benefits, and ongoing training opportunities to ensure your professional growth. Join us to be part of a legacy that celebrates achievements and prioritises customer satisfaction in the dynamic commercial vehicle industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Supervisor (Denn-Part) in Ballyclare
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Support Supervisor (Denn-Part) at Dennison Commercials, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Dennison Commercials. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Support Supervisor (Denn-Part). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Support Supervisor (Denn-Part) in Ballyclare
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Dennison Commercials:When writing your cover letter, make sure to tailor your message specifically for Dennison Commercials. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Dennison Commercials
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Dennison Commercials that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Dennison Commercials that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Dennison Commercials’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
