Service Advisor (Ballyclare)

Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting a Customer Service Advisor to join the team at our Ballyclare Dealerpoint.

Hours of Work

This position will be based at our Main Ballyclare Depot and will be 40 hours per week to be worked on a shift pattern covering 8am to 6pm Monday to Thursday and 8am to 5pm on Friday plus Saturdays on a rota basis from 7am to 11am.

Equal Opportunities Employer

As an equal opportunities employer, Dennison Commercials Ltd welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.

Key Duties & Responsibilities

• Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements.
• Generating, amending and updating service schedules and sending reminders.
• Vehicle and customer database management.
• Booking PSV appointments.
• Issuing workshop job cards and monitoring progress of vehicles in workshop.
• Processing and closing out workshop job cards and assisting with invoicing.
• Making outbound sales and customer care calls and managing key customer relationships.
• Creating maintenance contract quotes and selling maintenance contracts.
• Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability.
• Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work.
• Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery.
• Ensuring customer satisfaction at all times through delivery of the Volvo ‘Customer Commitments’, assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently.
• Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing.

Skills Needed

Servicing

About The Company

Dennison, a family of businesses united in offering superior services in the commercial vehicle industry, invites you to become part of our story. For over 50 years, we have grown from strength to strength, providing a range of services including Volvo new and used truck sales, vehicle rentals, commercial bodyshop services, and parts supplies. Our recent expansion into Dennison JCB, a JCB dealership, exemplifies our commitment to growth and innovation.

Why Choose Dennison?

• Diverse Services, One Family: Our operations span various facets of the commercial vehicle sector, ensuring a dynamic and multifaceted work environment.
• Commitment to Customer Satisfaction and Innovation: We are dedicated to ensuring complete customer satisfaction and continuously innovating in a rapidly changing industry.
• A Culture Rooted in Strong Ethics and Family Values: Over the decades, we have maintained a foundation of rock-solid ethics and strong family values, creating a supportive and ethical work environment.
• A Story of Achievement and Future Innovation: Joining Dennison means being part of a legacy of great achievements and future innovation. Our incredible staff works together to achieve the highest standards in our industry, supported by our loyal customers.

Benefits

• Cycle to Work Scheme.
• Access to a pension scheme with generous employer contributions.
• Healthcare benefits.
• Retail discount scheme.
• Free on-site parking at all our sites.
• Ongoing training and development opportunities and Volvo manufacturer training.
• A friendly work atmosphere within a real team environment.
• Long term career prospects.

Required Criteria

• Be educated to GCSE standard or equivalent, including Maths and English.
• Possess extremely strong administration skills.
• Possess excellent organisational skills and the ability to adapt to changing circumstances.
• Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally.
• Possess an ability to structure workload in an efficient manner.
• Be able to cope working under pressure.
• Must be confident with telephone communication and possess a polite and professional telephone manner.
• Possess an excellent level of computer proficiency.
• Be able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision.
• Have a full driving licence.

Desired Criteria

• Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership would be desirable.
• Although not essential, some existing mechanical knowledge would be advantageous.

Closing Date Thursday 8th January, 2026

Contract Type Full time

Salary Based on Experience